Contract Support Officer - Birmingham - B37

Ward Security Limited; Birmingham; On-site; GBP 17,908 - 20,664; Full time

Benefits offered by this job

SIA licensing support

Cycle to work scheme

Pension scheme

Life assurance

Training & progression

Job summary

Ward Security Limited is seeking an experienced Contract Support Officer to join our Birmingham site. The role involves acting as the first point of contact for staff, visitors and tenants, maintaining professional conduct, and ensuring safety across premises.

Key duties include guarding access points, patrolling, documenting incidents, and communicating clearly with colleagues. A valid SIA frontline license, CCTV licence and a full UK driving licence are required.

Qualifications

• Valid Frontline SIA license
• Proven work experience as a Security Officer
• Excellent customer service and communication skills
• IT literate – ability to operate detecting systems and emergency equipment

Responsibilities

• Act as a point of contact and information center to staff, visitors and tenants
• Guard access points, permitting or refusing entry
• Conduct patrols and deter security incidents
• Prepare daily reports and document observations

Skills

Frontline SIA license

CCTV Licence

UK Driving Licence

Job description

Contract Support Officer - Birmingham - B37

Job Description

Posted Friday 3 July 2026 at 01:00

Are you an experienced Contract Support Officer looking for your next professional opportunity? If you take pride in delivering exceptional service, have the skills to excel, and are ready to embrace new challenges, we would love to hear from you!

..Apply now! Ward Security is seeking a skilled and professional individual to join our team at our site in Birmingham. The ideal candidate will possess a wide range of skills and experience necessary to deliver an effective, efficient, and professional security service that meets the needs of the client and ensures the safety of people, property, and assets. Act as a key point of contact for staff, visitors, and tenants, the candidate will be expected to communicate effectively at all levels, both verbally and in writing, while always conducting in a professional manner.

Position: Contract Support Officer

Pay rate: £13.70 per hour

Shift Pattern: Days, Nights, Weekends – Working as and when the site needs you!

Location: Birmingham, B37

Role Requirements: Valid SIA licence, CCTV Licence, Full Clean UK Driving Licence.

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Act as a point of contact and information center to staff and visitors and tenants
• Always conduct yourself in a professional manner
• Ensure all instructions, both written and verbal are adhered to
• Guard access points, permitting or refusing entry, restraining trespassers
• Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
• Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
• Complete daily reports, including relevant information, observations, surveillance footage, and signatures
• Excellent communication skills to all levels – verbally, written, phone and by security radio’s

Must have:

• Valid Frontline SIA license
• Proven work experience as a Security Officer
• Excellent customer service and communication skills
• High level of self‑presentation
• IT literate – Ability to operate detecting systems and emergency equipment
• Quick thinking and problem‑solving skills
• A positive attitude to dealing with people and taking on challenges

We strongly believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.