Front of House Receptionist – Tenant Experience (City Centre)

Digital Waffle; Birmingham; On-site; GBP 27,000 - 29,000; Full time

Job summary

Digital Waffle in Birmingham City Centre is seeking a highly organised Front of House Receptionist to join a newly refurbished office. You will be the first point of contact for tenants, ensuring an exceptional visitor experience and prioritising superb customer service.

The role requires at least 2 years in front of house, strong communication, and the ability to manage admin tasks using Microsoft Office. You will work as part of a friendly team, maintaining a professional reception and

Qualifications

• Minimum 2 years of experience in a front of house position (office building or hospitality).
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• A positive and proactive attitude with a commitment to excellent service.

Responsibilities

• Welcome visitors with a warm and professional manner.
• Manage tenant relations.
• Maintain a professional and welcoming reception area.
• Liaise with vendors for repairs, maintenance, and upgrades.
• Handle administrative tasks such as scheduling appointments, preparing reports, and maintaining records.
• Act as the first point of contact during emergencies and implement safety protocols.

Skills

Front of House Experience

Communication Skills

Organisational Skills

Microsoft Office

Teamwork

Tools

Microsoft Office Suite

Job description

Digital Waffle in Birmingham City Centre is seeking a highly organised Front of House Receptionist to join a newly refurbished office. You will be the first point of contact for tenants, ensuring an exceptional visitor experience and prioritising superb customer service.

The role requires at least 2 years in front of house, strong communication, and the ability to manage admin tasks using Microsoft Office. You will work as part of a friendly team, maintaining a professional reception and