Front of House Receptionist - Outpatients

Nuffield Health Group; Brighton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Nuffield Health Healthcare Plan

Annual Leave

Cycle to Work Scheme

Gym Membership

Job summary

Nuffield Health Group in Brighton Hospital is seeking a Front of House Receptionist - Outpatients to provide warm, efficient front desk support and help patients navigate to the right areas. You will answer phones, book appointments, welcome patients, and direct them to changing or waiting areas, while coordinating with colleagues to keep the department running smoothly.

The role requires excellent communication, IT and keyboard skills, and healthcare reception experience is preferred; this is a

Qualifications

• Great communication, IT and keyboard skills.
• Experience in healthcare administration or reception is preferred.

Responsibilities

• Help people feel comfortable when they visit your department.
• Use empathy and customer service to build positive relationships.
• Answer the phone, deal with enquiries and book appointments.
• Welcome patients in person, directing them to waiting or changing areas.
• Work with colleagues to ensure the department runs smoothly.
• Prepare clinical paperwork, referral forms, charge sheets and terms.

Job description

Head Office

Front of House Receptionist - Outpatients

Front of House Receptionist - Outpatients

Brighton Hospital | Admin | Full-Time | Permanent

Salary £25,545.00 per annum 37.5 hours per week

As the UK’s largest Healthcare Charity,we’rehere to help look after the wellbeing of the nation. And as the face of Nuffield Health,you’llhelp people feel at ease and find their way to wherethey’remeant to be. Ifyou’resensitive to people’s needs and passionate about exceptional service, it starts with you.
As aFront of House Receptionist - Outpatients at our hospital,you’llhavegreat communication,ITand keyboard skills.You’realso able to explain sensitive or complicated information in a waythat’sclear,sympatheticand easy to understand. Ideally, you have experience of working in healthcare administration or on reception.
As a Front of House Receptionist - Outpatients , you will:

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.

Join Nuffield Health and create the future you want, today.

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.