Front of House Manager — Lead Multi-Service Team

Sodexo; Telford; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP access and lifestyle

Discounts for you and your family

Financial wellbeing tools and pension

Cycle to Work scheme

Paid volunteering day

Job summary

Sodexo in Telford is seeking a Front of House Manager to lead site services including reception, cleaning, hospitality, catering and waste management in a busy corporate environment.

You will support the Facilities Manager, coach teams, manage performance, and ensure safety, SLA compliance and client satisfaction. This role requires strong leadership, budgeting awareness and experience across Hard and Soft FM, with a focus on delivering excellent service.

Qualifications

• Previous facilities management experience, ideally across both Soft and Hard FM services.
• Proven experience managing teams, providing leadership, motivation, coaching and training.
• Strong communication and interpersonal skills, with the ability to build relationships with clients, customers and colleagues at all levels.
• Financially astute, with experience managing budgets and controlling operational costs.
• Experience in Hard FM, with relevant technical knowledge and an understanding of risk assessments and compliance.
• Desirable: NEBOSH qualification, Authorising Person certification, Risk Assessment certification and ISO Standards Internal Auditor qualification.

Responsibilities

• Support the Facilities Manager in overseeing all site services, ensuring safe, efficient delivery in line with contractual requirements, SLAs, KPIs and client expectations.
• Provide visible leadership across Reception, Cleaning, Porterage, Hospitality, Catering, Waste Management and support services, coaching teams and managing performance, training and staffing levels.
• Act as the key point of escalation for operational issues, customer concerns and incidents, taking responsibility for site operations in the Facilities Manager’s absence.
• Monitor service quality and performance through inspections, audits and reviews, implementing improvements and maintaining strong relationships with clients, suppliers and contractors.
• Ensure compliance with health and safety legislation, food safety, COSHH, fire safety, company policies and operational procedures, promoting a strong safety culture across the site.
• Support budget management, operational reporting, compliance records, customer experience initiatives and continuous improvement, promoting Sodexo values and delivering excellent service standards.

Skills

Facilities management

Team leadership

Communication skills

Budgeting

Hard FM knowledge

Education

NEBOSH qualification

Authorising Person certification

Risk Assessment certification

ISO Standards Internal Auditor qualification

Job description

Sodexo in Telford is seeking a Front of House Manager to lead site services including reception, cleaning, hospitality, catering and waste management in a busy corporate environment.

You will support the Facilities Manager, coach teams, manage performance, and ensure safety, SLA compliance and client satisfaction. This role requires strong leadership, budgeting awareness and experience across Hard and Soft FM, with a focus on delivering excellent service.