Front of House Leader - Corporate Services

Sodexo; Dawley; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Employee assistance programme

Virtual GP access

Discounts for you and your family

Financial wellbeing tools

Cycle to Work scheme

Job summary

Sodexo in Telford invites you to join as Front of House Manager, leading a busy corporate workplace services team. You’ll oversee reception, hospitality, catering, cleaning, waste management and facilities support, ensuring outstanding service and smooth day-to-day operations.

You will coach and develop teams, manage budgets, and build strong client relationships, driving service excellence and safety compliance across the site.

Qualifications

• Experience in facilities management across Soft and Hard FM.
• Proven leadership, team development and coaching abilities.
• Strong communication and interpersonal skills with clients and colleagues.
• Financially astute with budget control experience.
• Experience in Hard FM, risk assessments and compliance.
• Nice-to-have: NEBOSH, Authorising Person, Risk Assessment and ISO Internal Auditor qualifications.

Responsibilities

• Support the Facilities Manager in overseeing all site services, ensuring safe, efficient delivery in line with contractual requirements, SLAs, KPIs and client expectations.
• Provide visible leadership across Reception, Clearing, Porterage, Hospitality, Catering, Waste Management and support services, coaching teams and managing performance, training and staffing levels.
• Act as the key point of escalation for operational issues, customer concerns and incidents, taking responsibility for site operations in the Facilities Manager’s absence.
• Monitor service quality and performance through inspections, audits and reviews, implementing improvements and maintaining strong relationships with clients, suppliers and contractors.
• Ensure compliance with health and safety legislation, food safety, COSHH, fire safety, company policies and operational procedures, promoting a strong safety culture across the site.
• Support budget management, operational reporting, compliance records, customer experience initiatives and continuous improvement, promoting Sodexo values and delivering excellent service standards.

Skills

Facilities management

Leadership

Communication

Budget management

Hard FM

Education

NEBOSH qualification

Authorising Person certification

Risk Assessment certification

ISO Standards Internal Auditor qualification

Job description

Sodexo in Telford invites you to join as Front of House Manager, leading a busy corporate workplace services team. You’ll oversee reception, hospitality, catering, cleaning, waste management and facilities support, ensuring outstanding service and smooth day-to-day operations.

You will coach and develop teams, manage budgets, and build strong client relationships, driving service excellence and safety compliance across the site.