Front of House Manager

Sodexo; Dawley; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Employee assistance programme

Virtual GP access

Discounts for you and your family

Financial wellbeing tools

Cycle to Work scheme

Job summary

Sodexo in Telford invites you to join as Front of House Manager, leading a busy corporate workplace services team. You’ll oversee reception, hospitality, catering, cleaning, waste management and facilities support, ensuring outstanding service and smooth day-to-day operations.

You will coach and develop teams, manage budgets, and build strong client relationships, driving service excellence and safety compliance across the site.

Qualifications

• Experience in facilities management across Soft and Hard FM.
• Proven leadership, team development and coaching abilities.
• Strong communication and interpersonal skills with clients and colleagues.
• Financially astute with budget control experience.
• Experience in Hard FM, risk assessments and compliance.
• Nice-to-have: NEBOSH, Authorising Person, Risk Assessment and ISO Internal Auditor qualifications.

Responsibilities

• Support the Facilities Manager in overseeing all site services, ensuring safe, efficient delivery in line with contractual requirements, SLAs, KPIs and client expectations.
• Provide visible leadership across Reception, Clearing, Porterage, Hospitality, Catering, Waste Management and support services, coaching teams and managing performance, training and staffing levels.
• Act as the key point of escalation for operational issues, customer concerns and incidents, taking responsibility for site operations in the Facilities Manager’s absence.
• Monitor service quality and performance through inspections, audits and reviews, implementing improvements and maintaining strong relationships with clients, suppliers and contractors.
• Ensure compliance with health and safety legislation, food safety, COSHH, fire safety, company policies and operational procedures, promoting a strong safety culture across the site.
• Support budget management, operational reporting, compliance records, customer experience initiatives and continuous improvement, promoting Sodexo values and delivering excellent service standards.

Skills

Facilities management

Leadership

Communication

Budget management

Hard FM

Education

NEBOSH qualification

Authorising Person certification

Risk Assessment certification

ISO Standards Internal Auditor qualification

Job description

The following content displays a map of the jobs location - Telford

Join Sodexo as a Front of House Manager in Telford ,where you’ll play a key role in delivering an exceptional workplace experiencewithin a busy, high-profile corporate environment. Supporting the FacilitiesManager, you’ll oversee a range of services including reception, cleaning,porterage, hospitality, catering and waste management, ensuring everything runssmoothly and the highest standards of service are maintained. This is anexciting opportunity to lead teams, build strong client relationships and makea real difference to the day-to-day experience of everyone on site.

What you’ll do:

• Support the Facilities Manager in overseeing all site services, ensuring safe, efficient delivery in line with contractual requirements, SLAs, KPIs and client expectations.
• Provide visible leadership across Reception, Clearing, Porterage, Hospitality, Catering, Waste Management and support services, coaching teams and managing performance, training and staffing levels.
• Act as the key point of escalation for operational issues, customer concerns and incidents, taking responsibility for site operations in the Facilities Manager’s absence.
• Monitor service quality and performance through inspections, audits and reviews, implementing improvements and maintaining strong relationships with clients, suppliers and contractors.
• Ensure compliance with health and safety legislation, food safety, COSHH, fire safety, company policies and operational procedures, promoting a strong safety culture across the site.
• Support budget management, operational reporting, compliance records, customer experience initiatives and continuous improvement, promoting Sodexo values and delivering excellent service standards.

What you bring:

• Previous facilities management experience, ideally across both Soft and Hard FM services.
• Proven experience managing teams, providing leadership, motivation, coaching and training.
• Strong communication and interpersonal skills, with the ability to build relationships with clients, customers and colleagues at all levels.
• Financially astute, with experience managing budgets and controlling operational costs.
• Experience in Hard FM, with relevant technical knowledge and an understanding of risk assessments and compliance.
• Desirable: NEBOSH qualification, Authorising Person certification, Risk Assessment certification and ISO Standards Internal Auditor qualification.

What we offer:

Working with Sodexo is more than just a job; it’s an opportunityto be part of a team where your work has a genuine purpose. You'll be supportedby your colleagues, have access to a range of employee benefits and haveopportunities to develop your career within a large organisation.

In addition, weoffer:

• Employee Assistance Programme providing personal, legal, and financial advice
• 24/7 virtual GP access and lifestyle rewards
• Discounts for you and your family
• Financial wellbeing tools and retirement plan
• Cycle to Work scheme

JoinSodexo as a Front of House Manager in Telford, leading teams, overseeingworkplace services and delivering an exceptional customer experience in a busycorporate environment!