Front of House Manager: Elevate Guest Experience

wagamama ltd; Dundee; Sur place; GBP 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Up to £1,000 annual bonus

Biweekly pay and tips share

50% off for friends and family

Free meals on shift

Earned wage access (wagestream)

Résumé du poste

wagamama is seeking a Front of House Manager to lead a vibrant restaurant and drive exceptional guest experiences. You will work with the management team to deliver seamless service, mentor your team, and uphold high standards across shifts.

In this role you will solve problems on the fly, inspire staff, and foster a culture of continuous improvement. A passion for people, service, and energy is essential to thrive in this fast-paced environment.

Qualifications

• Front of house leadership experience preferred
• Strong team development and coaching ability
• Comfort with shift planning and labour management
• Customer-focused mindset with guest satisfaction in mind

Responsabilités

• Lead a vibrant, high-performing restaurant operation alongside the management team
• Support and develop the front-of-house team, ensuring high standards of service
• Step into service when needed, resolving issues quickly and maintaining energy
• Coach and mentor staff to grow beyond targets and deliver exceptional guest experiences
• Apply kaizen thinking to continuously improve service processes and workflows

Description du poste

wagamama is seeking a Front of House Manager to lead a vibrant restaurant and drive exceptional guest experiences. You will work with the management team to deliver seamless service, mentor your team, and uphold high standards across shifts.

In this role you will solve problems on the fly, inspire staff, and foster a culture of continuous improvement. A passion for people, service, and energy is essential to thrive in this fast-paced environment.