Guest Experience Leader - Front of House

wagamama ltd; Trowbridge; Sur place; GBP 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Biweekly pay + tips

Friends & family discount

Free meals on shift

Earned pay access (wagestream)

Parental leave

Résumé du poste

wagamama ltd is seeking a Front of House Manager (full-time) in the UK to lead the restaurant with energy, coordinate service, and resolve issues on the fly while inspiring the team to deliver unforgettable guest experiences.

You’ll shape shifts, coach staff, manage labour and rostering, and celebrate successes. This role focuses on growth, training, and maintaining high standards in a fast-paced environment.

Qualifications

• Experience in leading teams in a high-volume hospitality environment.
• Strong people leadership and coaching.
• Excellent guest service mindset.
• Ability to manage shifts and labour effectively.

Responsabilités

• Lead with energy and orchestrate seamless service across front-of-house operations.
• Motivate and support the team to deliver memorable guest experiences.
• Resolve issues promptly and maintain high service standards during service.
• Coach, develop and grow team members to reach their potential.
• Drive kaizen mindset by identifying small, improvement opportunities and implementing them.

Description du poste

wagamama ltd is seeking a Front of House Manager (full-time) in the UK to lead the restaurant with energy, coordinate service, and resolve issues on the fly while inspiring the team to deliver unforgettable guest experiences.

You’ll shape shifts, coach staff, manage labour and rostering, and celebrate successes. This role focuses on growth, training, and maintaining high standards in a fast-paced environment.