Front of House Manager

Champneys Mottram Hall; Mottram St Andrew; Presencial; GBP 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing incentives

Digital fitness programmes

Nutrition guides & recipes

Self-guided meditation

Wellbeing podcasts

Spa experiences app & schedules

Employee assistance & discounts

Staff events & rewards

Discounted stays for family & friends

Complimentary Spa Day after probation

Product discounts (50%)

Discounts on Elemis & Clarins

Gym/health club discounts

Merlin Entertainments access

Descripción de la vacante

Champneys Mottram Hall is seeking a Front of House Manager to lead the reception and guest services team, ensuring exemplary standards of service and guest care. You will act as the go-to manager, maintain staffing levels, and drive short-term objectives to improve performance and profitability of the front desk.

You will also cultivate corporate business opportunities for room and spa experiences. Alongside a supportive Champneys culture, benefits include wellbeing incentives, access to digital

Responsabilidades

• Lead the front desk team to meet high performance and guest care standards.
• Act as the go-to Front of House Manager with extensive guest knowledge.
• Maintain staffing levels to ensure service quality and stability.
• Manage the department through short-term objectives to improve performance and profitability.
• Establish corporate opportunities for room and spa business and support related activities.

Descripción del empleo

The team that you lead is often the first point of interaction with our brand and is the heart of our operation. It is on this basis that as the Front of House Manager you ensure your team operate to the highest of standards of performance and guest care. You will naturally be a leader and have the guests interests and experiences at heart. Guests and colleagues look to the Front Office team for all property related information and rely on the team for all guest related queries, it is based on this, that role is one that requires for you to possess excellent knowledge and data within your area, and you use your exceptional communication skills to support the wider team. Some Responsibilities include:

• Lead the team to success both in personal and professional standards.
• Act as a go to Manager within the business and manager that holds exceptional customer knowledge.
• Maintain adequate staffing levels by ensuring retention is high and turnover is low.
• To manage the department through short-term measurable objectives, to continually improve the performance and profitability of the front desk.
• To establish corporate business opportunities within the property, for room business and spa business. Support other corporate sales activities in the property. Dependant on Experince, Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience) App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.