Night Manager

CHAMPNEYS HENLOW LIMITED; Henlow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Spa discounts

Product discounts

Employee Assistance Programme

Discounted spa stays

Job summary

Champneys Henlow Limited is seeking a proactive Night Manager to lead the overnight Front of House operation, ensuring safety, service and exceptional guest care through the night.

You will manage night audits, payroll considerations, rota planning and act as Duty Manager on a rota basis, coordinating with Housekeeping and other departments to maintain luxury standards.

Qualifications

• Experience in a supervisory or management role within hospitality.
• Calm, professional leadership with excellent guest service skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Lead overnight Front of House operations and team.
• Conduct night audits and security checks.
• Manage rotas, absences and payroll budgets.
• Act as Duty Manager on a rota basis.
• Coordinate with Housekeeping and other departments.
• Maintain high presentation standards and safety procedures.

Skills

Leadership

Communication

Guest service

Night operations

Payroll & budgets

Tools

Hotel systems

Job description

At Champneys, excellence never sleeps. As Night Manager, you'll take ownership of the overnight operation, leading the Front of House team and ensuring our guests experience the same exceptional standards of service, safety and care - even through the night.,

• As Night Manager, you will be fully accountable for the smooth, safe and efficient running of the resort during nighttime hours. You'll lead and motivate the overnight Front of House team, manage night audits and security checks, control costs, and act as the senior point of contact on site.
• You'll balance operational excellence with genuine hospitality, ensuring guests feel safe, supported and well cared for at all times.
• What You’ll Be Doing
• Leading and managing the overnight Front of House operation
• Ensuring the safety and security of all guests, colleagues and the property
• Managing and developing your team through training, feedback, appraisals and performance plans
• Conducting night audits, security checks and floor walks
• Overseeing arrivals, departures and guest accounts during the night
• Acting as Duty Manager on a rota basis
• Managing rotas, absences and departmental payroll budgets
• Reviewing payroll spend and reporting variances to the General Manager
• Handling guest queries, feedback and conflict resolution with confidence
• Liaising closely with Housekeeping and other departments to maintain seamless service
• Maintaining high presentation standards across all guest-facing areas
• Ensuring full compliance with company policies, financial controls and health & safety procedures
  This is a key leadership role where your calm authority, attention to detail and people-management skills will truly shine., Previous experience in a supervisory or management role within hospitality
• Confident leadership skills with a calm, professional presence
• Strong operational knowledge, particularly of Front of House and night procedures
• High attention to detail, especially around safety, security and financial controls
• Excellent communication and guest-service skills
• Comfortable working night shifts and taking full responsibility for the property
• Knowledge of hotel systems is an advantage (full training provided where required)
  Champneys is the UK's original health spa brand, renowned for luxury, wellbeing and outstanding hospitality. Family-owned and values-driven, we operate award-winning spa resorts, hotels and day spas across England, delivering exceptional guest experiences in beautiful settings.

Our people are central to our success - and we invest in developing confident leaders who care deeply about service, standards and wellbeing. Champneys experiences (such an overnight stay or an ultimate spa day experience) App for all schedules, timesheets, annual leave and all the important things you need at your fingertips. In house social media connecting our Champneys Family Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits. Motivating, rewarding and engaging colleague events. Discounted stays for you, your friends and family at any of our properties. Complimentary Spa Day on completion of your probationary period. 50% discount on all Champneys products. Great discounts on our partner products Elemis and Clarins. Discounted membership to our exceptional health clubs. Merlin Entertainments Attraction.

• A trusted management role within an iconic luxury wellbeing brand
• Family-owned values with commercial excellence
• Opportunities to grow and progress across our resorts
• Supportive management culture with high standards, not micromanagement
• Wellbeing-led environment where people genuinely matter
• Competitive pay and benefits, including spa and retail discounts
• Pride in leading teams and delivering excellence when it matters most

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts