Duty Manager

Buxton Crescent; Buxton; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Health incentives

Wellbeing programme

Spa experiences

Employee discounts

Job summary

Buxton Crescent is seeking a shift operations lead to oversee the guest experience across the property, ensuring service standards and procedures are followed at all times. You will coach front-line teams on the floor, attend daily property briefings, conduct daily room audits, and respond to guest concerns with a view to resolution before departure.

This role also involves leveraging guest feedback tools to drive improvements, collaborating with departments to maximise revenue capture, and

Qualifications

• Experience in shift operations and guest experience management.
• ,

Responsibilities

• Ensure all departments have received relevant information for the shift ahead to maximise revenue.

Tools

Revinate

Job description

To oversee the shift operation of the property, cultivating the Guest Experience, ensuring relevant standards are met and procedures are followed at all times.

Some responsibilities include:

• To ensure all departments have received relevant information for the shift ahead that will allow maximum revenue capture.
• To support each department where necessary in the moment, to maximise of revenue capture and minimise opportunity loss.
• To use time strategically to be present during relevant times of day ‘on the floor’ to monitor, coach and control where necessary to improve service and performance.
• To provide support to colleagues at times of peak resource utilisation ensuring no-one ‘drowns’.
• To complete room audits daily, assessing overall cleanliness is at an acceptable level.
• To attend and lead Daily Property Briefings, also being present at departmental briefings where possible to ensure a smooth transition of information.
• To find opportunities for enhancing a guests experience with MAD moments.
• To be the port of call for any guest concern that requires escalation, ensuring resolution is achieved to a mutually satisfactory end before the guests’ departure.
• Under the guidance and support of the General Manager take ownership of Revinate [guest feedback portal] and take action where required. This may involve working with other managers. Respond to guest complaints where required.
• Ensure all guest facing areas [inside and out] are presentable at all times.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].