Receptionist

CHAMPNEYS HENLOW LIMITED; Henlow; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Spa access

Discounts on Champneys products

Discounted stays

Probationary spa day

Health club discounts

Employee Assistance Programme

Job summary

Champneys Henlow Limited is seeking a Front of House Receptionist to ensure smooth check-ins/outs, handle guest enquiries, and support guest satisfaction across a luxury health spa environment.

You will be the first point of contact, delivering a warm welcome, accurate payments processing, and proactive guest support. Full training provided; part-time 32 hours per week with competitive rewards and wellbeing benefits.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage payments accurately and with attention to detail.
• Calm, solution focused approach when handling guest feedback or issues.

Responsibilities

• Deliver a warm, professional welcome and efficient check-in experience.
• Manage guest check-outs, payments and accounts.
• Resolve guest enquiries and escalate when appropriate.
• Handle end-of-day procedures in line with guidelines.
• Prepare arrivals for future dates to ensure a seamless journey.
• Operate the switchboard and transfer calls professionally.
• Coordinate with Housekeeping and other departments to support satisfaction.

Skills

Customer service

Communication skills

Cash handling

Attention to detail

Calm under pressure

Job description

As a Front of House Receptionist, you'll play a pivotal role in the day to day running of reception, delivering outstanding service to every guest. You'll ensure check ins and check outs run smoothly, enquiries are handled professionally, and guest satisfaction remains at the heart of everything you do. You'll be a knowledgeable ambassador for the resort, confident in answering questions about the property, facilities and local area, and proactive in resolving issues to ensure every stay is memorable. What You'll Be Doing

What You'll Be Doing

• Delivering a warm, professional welcome and efficient check in experience
• Managing guest check outs, payments, accounts and robe controls
• Handling guest enquiries, resolving concerns and escalating where appropriate
• Administering payments and end of day procedures in line with company guidelines
• Preparing arrivals for future dates to ensure a seamless guest journey
• Operating the switchboard and transferring calls professionally
• Liaising closely with Housekeeping and other departments to support guest satisfaction
• Supporting continuous improvement of reception performance and profitability
• Completing administrative duties and attending training as required

Qualifications and Requirements

• Always working in line with Champneys' policies, procedures and health & safety standards
• A natural people person with a warm, confident and professional approach
• Excellent communication and customer service skills
• Strong attention to detail and ability to manage payments accurately
• Calm and solutions focused when handling guest feedback or challenges
• Comfortable working in a fast paced, guest focused environment
• Previous reception or hospitality experience is desirable, but not essential - full training will be provided

About Champneys

Champneys is the UK's original health spa brand, with a proud heritage built on the belief that health, beauty and wellbeing are deeply connected. Family-run and values-led, we operate award-winning spa resorts, hotels and day spas across England, offering world-class wellness experiences in beautiful locations. We are passionate about our people, our guests and our standards - and we're proud to combine warm hospitality with commercial excellence.

Compensation

Up to £12.71 per hour plus tips 32 hours per week At Champneys, first impressions matter. As a Front of House Receptionist, you'll be the welcoming face of one of the UK's most iconic luxury health spa brands - creating unforgettable arrivals, seamless departures and exceptional guest experiences from the very first hello.

Benefits and Culture

• Be part of an iconic British brand with a long standing reputation for excellence
• Supportive, people first culture within a family owned business
• Career development and training opportunities across our resorts
• Wellbeing focused environment - we practise what we preach
• Competitive pay and benefits, including access to spa and retail discounts
• Pride in delivering exceptional guest experiences every single day
• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience) App for all schedules, timesheets, annual leave and all the important things you need at your fingertips. In house social media connecting our Champneys Family Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits. Motivating, rewarding and engaging colleague events. Discounted stays for you, your friends and family at any of our properties. Complimentary Spa Day on completion of your probationary period. 50% discount on all Champneys products. Great discounts on our partner products Elemis and Clarins. Discounted membership to our exceptional health clubs. Merlin Entertainments Attraction