Duty Manager

Champneys; Buxton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Health incentives

Wellbeing programmes

Spa day experience

Staff discounts on stays

App for schedules and leave

Employee assistance programme

Discounted product lines

Uniform provided

Free parking

Merlin Entertainments access

Referral incentive

Job summary

Champneys Buxton Crescent is seeking a dedicated shift supervisor to oversee daily operations across all departments, enhancing guest experience and ensuring high standards are maintained.

You will be on the floor during peak times, coach colleagues, respond to guest concerns, and support revenue capture while upholding Champneys values and brand promises.

Benefit from access to Champneys wellbeing programme and staff discounts.

Qualifications

• No formal qualifications stated in the job ad.

Responsibilities

• Ensure all departments have received relevant information for shift ahead to maximise revenue capture.
• Support departments on the floor to maximise revenue capture and minimise opportunities lost.
• Be on the floor during peak times to coach and control service quality.
• Provide support to colleagues during peak resource utilisation to prevent overextension.
• Complete daily room audits to ensure cleanliness meets standards.
• Attend Daily Property Briefings and departmental briefings for smooth information flow.
• Identify opportunities to enhance guest experience with MAD moments.
• Be the point of escalation for guest concerns and ensure satisfactory resolution before departure.
• Assist with Revinate guest feedback and respond to guest complaints when required.
• Maintain presentable guest-facing areas inside and out.

Job description

Buxton Crescent

Contract: Full Time

Salary: £28,912

To oversee the shift operation of the property, cultivating the Guest Experience, ensuring relevant standards are met and procedures are followed at all times.

Some Responsibilities Include

• To ensure all departments have received relevant information for the shift ahead that will allow maximum revenue capture.
• To support each department where necessary in the moment, to maximise of revenue capture and minimise opportunity loss.
• To use time strategically to be present during relevant times of day ‘on the floor’ to monitor, coach and control where necessary to improve service and performance.
• To provide support to colleagues at times of peak resource utilisation ensuring no-one ‘drowns’.
• To complete room audits daily, assessing overall cleanliness is at an acceptable level.
• To attend and lead Daily Property Briefings, also being present at departmental briefings where possible to ensure a smooth transition of information.
• To find opportunities for enhancing a guests experience with MAD moments.
• To be the port of call for any guest concern that requires escalation, ensuring resolution is achieved to a mutually satisfactory end before the guests’ departure.
• Under the guidance and support of the General Manager take ownership of Revinate [guest feedback portal] and take action where required. This may involve working with other managers. Respond to guest complaints where required.
• Ensure all guest facing areas [inside and out] are presentable at all times.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
  • Digital fitness programmes
  • Nutrition guides and recipes
  • Self-Guided meditation
  • Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
• Professional Uniform.