front of house manager

wagamama ltd; Dundee; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Up to £1,000 annual bonus

Biweekly pay and tips share

50% off for friends and family

Free meals on shift

Earned wage access (wagestream)

Job summary

wagamama is seeking a Front of House Manager to lead a vibrant restaurant and drive exceptional guest experiences. You will work with the management team to deliver seamless service, mentor your team, and uphold high standards across shifts.

In this role you will solve problems on the fly, inspire staff, and foster a culture of continuous improvement. A passion for people, service, and energy is essential to thrive in this fast-paced environment.

Qualifications

• Front of house leadership experience preferred
• Strong team development and coaching ability
• Comfort with shift planning and labour management
• Customer-focused mindset with guest satisfaction in mind

Responsibilities

• Lead a vibrant, high-performing restaurant operation alongside the management team
• Support and develop the front-of-house team, ensuring high standards of service
• Step into service when needed, resolving issues quickly and maintaining energy
• Coach and mentor staff to grow beyond targets and deliver exceptional guest experiences
• Apply kaizen thinking to continuously improve service processes and workflows

Job description

front of house manager | full time

at wagamama, food is life. we care deeply about fresh ingredients, great service, and the kind of leadership that lifts everyone up. as front of house manager, you will lead with energy, orchestrate seamless service, solve problems on the fly, and inspire your team to deliver unforgettable guest experiences

what you’ll be doing

• working closely with the rest of the management team to run a vibrant and high-performing restaurant
• helping your team feel seen, supported, and proud of what they do
• jumping into service, solving problems fast, and keeping energy high
• nurturing your team to grow, not just hit targets
• thinking with a kaizen mindset - constantly spotting the little ways we can do things better, then making them happen

you’ll love this role if you...

• are passionate about supporting your team, focusing on training and developing others to help them be the best they can be whilst maintaining high standards
• are experienced in running and planning shifts to make sure we have the right cover, love working with the team, and coaching on the go
• have experience in managing labour and rotas, and understand the financial performance of your restaurant
• love to celebrate success with your team, recognising what drives individuals and their needs

what you’ll get

• a culture that backs your growth, wellbeing and individuality
• up to £1,000 annual bonus
• biweekly pay and a share of tips*
• 50% off for friends and family
• free meals on shift
• early access to earned pay with wagestream
• 26 weeks full pay and 13 weeks half pay for new parents
• 30% off at other TRG brands (brunning & price pubs, barburrito and more)

in addition to this, we offer the usual benefits such as pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, discounted gym memberships and long service awards

feed yourself, feed others

we’re proud to be a disability confident employer. no matter where you’re from or who you are, you’ve got a seat at our bench

*100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way