General Services Manager

Sodexo; Bank Top; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Free parking

Professional development opportunities

Sodexo employee benefits package

Job summary

Sodexo in Halifax is seeking a General Services Manager to lead the delivery of facilities management services across catering, cleaning, security and waste. You will manage a team of six direct reports, drive service excellence and ensure compliance with Food Safety and Health & Safety standards.

Additionally you will build strong client relationships, manage budgets and labour costs, and track performance to meet targets.

Qualifications

• Proven experience in a General Services Manager or senior operational management role.
• Strong knowledge of facilities management across catering, cleaning, security and waste services.
• Experience managing budgets, financial performance and labour costs.

Responsibilities

• Lead and oversee the delivery of integrated facilities management services.
• Manage a team of six direct reports and develop staff.
• Build relationships with clients and stakeholders as a trusted contact.
• Ensure site operations meet standards, contracts and targets.
• Oversee catering operations, hygiene and allergen management.
• Ensure compliance with Food Safety, HACCP, COSHH, Health & Safety and environmental laws.
• Take ownership of site safety, risk assessments and audits.
• Lead client meetings and report performance and improvements.
• Drive continuous improvement and business growth.

Skills

Leadership

Communication

Influencing

Negotiation

Education

Food Safety Level 3

IOSH Health & Safety qualification

HACCP knowledge

Risk assessments

Tools

Microsoft Office

Operational/financial reporting systems

Job description

• Lead and oversee the delivery of integrated facilities management services, including catering, cleaning, security, waste management and administration.
• Manage, motivate and develop a team of six direct reports, ensuring excellent service delivery across all departments.
• Build and maintain strong relationships with clients and key stakeholders, acting as a trusted point of contact.
• Take responsibility for the day-to-day management of site operations, ensuring services meet agreed standards, contractual requirements and performance targets.
• Oversee catering operations, ensuring high standards of food quality, hygiene, allergen management and customer service.
• Ensure compliance with Food Safety, HACCP, COSHH, Health & Safety and environmental legislation.
• Take ownership of site safety, including risk assessments, incident reporting, audits and corrective actions.
• Oversee security operations, ensuring incidents, concerns and non-compliance are appropriately managed and reported.
• Ensure effective waste management processes, including the safe handling and disposal of hazardous waste.
• Manage budgets, financial performance, labour costs, forecasting and operational efficiencies, ensuring agreed financial targets are achieved.
• Review staffing levels, rotas and resources to maintain effective service delivery across all departments.
• Lead recruitment, induction, training and performance management, supporting colleague development and succession planning.
• Promote learning and development opportunities, including apprenticeships and professional qualifications.
• Conduct regular team meetings, one-to-ones and performance reviews, providing clear direction and support.
• Monitor service performance through audits, inspections, customer feedback and operational reporting.
• Lead regular client meetings, presenting operational updates, performance results and improvement plans.
• Develop and maintain business continuity and emergency preparedness procedures.
• Identify opportunities for continuous improvement, innovation and business growth.
• Promote sustainability, social value and efficient working practices across the operation.
• Maintain a visible, hands-on leadership approach, supporting teams and resolving operational challenges when required.Proven experience in a General Services Manager, Facilities Manager or similar senior operational management role.
• Strong knowledge and experience of facilities management, ideally across catering, cleaning, security and waste services.
• Demonstrable experience leading, motivating and developing multidisciplinary teams.
• Food Safety Level 3 qualification - essential.
• IOSH Health & Safety qualification.
• Strong knowledge of HACCP, allergen management, COSHH and risk assessments.
• Experience working within a regulated, compliance-focused environment.
• Good commercial awareness, including experience managing budgets, financial performance, labour costs and operational targets.
• Proven experience building and maintaining strong client and stakeholder relationships.
• Excellent leadership, communication, influencing and negotiation skills.
• Experience managing recruitment, performance, training and colleague development.
• Strong organisational skills with the ability to manage competing priorities.
• Experience supporting business growth, identifying opportunities and implementing service improvements.
• Confidence in managing audits, compliance requirements and corrective action plans.
• Good IT skills, including Microsoft Office and the ability to use operational and financial reporting systems.
• A proactive, resilient and solutions-focused approach.
• The ability to lead change, introduce improvements and support teams through operational challenges.
• A hands-on, customer-focused leadership style with a commitment to delivering excellent service.Full time
• Monday -Friday
• Competitive salary depending on experience
• Free parking
• Opportunities for professional development
• Plus our Sodexo employee benefits package

General Services Manager Halifax - Full time At Sodexo, we're passionate about our people.We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic, Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies