Front of House Maestro - Guest Experience (Tips)

Wells & Co.; Olney; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days holiday

Company pension

Beer discounts

Positive culture

50% off food

Refer a friend

Employee assistance

Benefits portal

Career development

30% dining discount

Great working environment

Job summary

The Bull Hotel in Olney, part of Wells & Co., is seeking talented Front of House staff to deliver exceptional customer experiences and a mouth-watering food offering.

Join a pub & restaurant with rooms, located in the heart of Olney. You will take orders, manage payments, recommend menu items, and uphold high service standards in a fast-paced environment, with benefits and development opportunities provided by the employer.

Qualifications

• Front of House experience in hospitality or customer-facing environment.
• Enthusiasm for food and beer.
• Ability to deliver excellent customer service in a fast-paced environment.

Responsibilities

• Take responsibility for the customer journey and ensure a great experience.
• Take accurate orders and work with kitchen staff.
• Process payments and issue receipts.
• Recommend menu and drinks offerings.
• Observe service standards and report incidents.
• Supportive and proactive team member.

Skills

Customer service

Teamwork

Communication

Food & beverage knowledge

Tools

POS system

Job description

The Bull Hotel in Olney, part of Wells & Co., is seeking talented Front of House staff to deliver exceptional customer experiences and a mouth-watering food offering.

Join a pub & restaurant with rooms, located in the heart of Olney. You will take orders, manage payments, recommend menu items, and uphold high service standards in a fast-paced environment, with benefits and development opportunities provided by the employer.