Hospitality Team Leader – Guest Experience & Beverages

Wells & Co.; Olney; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Company Pension scheme

Retail and beer discounts

Fun culture

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

Career development programme

30% dining discount

Job summary

Wells & Co. is looking for a Supervisor for The Bull Hotel in Olney, a charming pub and restaurant that holds the character of a 17th century coaching inn. You will be responsible for ensuring customers have a fantastic experience while leading a supportive team.

The role demands great leadership in a fast-paced environment, a passion for food and beer, and exceptional customer service skills. Alongside a competitive wage of £14.00 per hour plus tips, you will enjoy numerous benefits including

Qualifications

• Previous Leadership experience in a hospitality or customer facing environment.
• Enthusiasm and passion for food and beer.
• Ability to deliver excellent customer service and great teamwork.

Responsibilities

• Take responsibility for the customer journey.
• Ensure payments and receipts are correct.
• Confidently recommend menu and drinks offerings.
• Observe service standards and report issues.
• Be a supportive and proactive leader.

Skills

Leadership experience

Customer service

Teamwork

Enthusiasm for food and beer

Ability to work in pressure

Job description

Wells & Co. is looking for a Supervisor for The Bull Hotel in Olney, a charming pub and restaurant that holds the character of a 17th century coaching inn. You will be responsible for ensuring customers have a fantastic experience while leading a supportive team.

The role demands great leadership in a fast-paced environment, a passion for food and beer, and exceptional customer service skills. Alongside a competitive wage of £14.00 per hour plus tips, you will enjoy numerous benefits including