Front of House Leader – Wellness Clinic

HARRODS; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

In-store discount

Annual leave

Birthday off

Season ticket loan

Corporate health service

Gym membership

Restaurant discounts

Job summary

Harrods Wellness Clinic is seeking an Assistant Manager to support the Operations Manager and lead the Front of House team in delivering exceptional sales, service and guest experience. You will coach staff, monitor performance, and ensure the team has the tools to perform effectively while maintaining Harrods’ renowned standards.

The role involves senior-level handling of customer issues, complex complaints and inquiries at the Front of House, with a focus on providing a seamless and luxurious

Qualifications

• You will be required to set KPI/Objectives and productivity targets
• Support with recruitment, performance management, talent management, and any necessary people issues
• You must be effective at communicating and leading, acting as a role model through their behaviours
• You will operate at a senior level in resolving customer issues relating to FOH including handling complex complaints, requests and enquiries

Responsibilities

• Set KPI/Objectives and productivity targets for the Front of House team
• Support recruitment, performance management, and talent development
• Lead by example and effectively communicate to deliver outstanding customer service
• Handle complex FOH customer issues, complaints, requests and inquiries

Job description

Harrods Wellness Clinic is seeking an Assistant Manager to support the Operations Manager and lead the Front of House team in delivering exceptional sales, service and guest experience. You will coach staff, monitor performance, and ensure the team has the tools to perform effectively while maintaining Harrods’ renowned standards.

The role involves senior-level handling of customer issues, complex complaints and inquiries at the Front of House, with a focus on providing a seamless and luxurious