Front of House Coordinator - The Wellness Clinic

Harrods; Knightsbridge; Presencial; GBP 26.000 - 36.000; Jornada completa

Descripción de la vacante

Harrods is seeking a Front of House Coordinator for The Wellness Clinic in Knightsbridge. You will manage front desk operations, bookings, and patient inquiries, delivering premium service to Harrods' exclusive clientele.

The role combines reception duties with call centre administration and requires discretion, strong English communication, and experience in medical/aesthetic environments. Join a luxury team in a dynamic, high-end setting.

Formación

• Two years of experience in medical, health, and aesthetic environments.
• Excellent written and spoken English.
• Ability to multitask and manage multiple IT systems.

Responsabilidades

• Handle front desk reception duties and greet clients with discretion and warmth.
• Manage bookings and inquiries via telephone and email; update appointment calendar.
• Coordinate with practitioners, doctors, and staff to ensure smooth clinic operations.
• Issue and manage medical forms and ensure completion prior to appointments.

Descripción del empleo

## Front of House Coordinator - The Wellness ClinicApplylocations: Knightsbridgetime type: Full timeposted on: Posted 7 Days Agojob requisition id: VAC- 53730The Wellness Clinic within Harrods, is seeking a dedicated Wellness Clinic Coordinator to manage front desk operations. This luxury space unites the world’s leading remedial, aesthetic, and wellbeing specialists, attracting Harrods' exclusive clientele.Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.**About The Role**As the Wellness Clinic Coordinator, you will be responsible for delivering exceptional results through outstanding service and customer experience. Your role will encompass both customer-facing reception duties and call centre administration, including managing bookings and inquiries via telephone and email.You will also:* Maintain the highest standards of discretion and confidentiality at the front desk.* Act as the first point of contact, providing a warm and welcoming experience for all visitors.* Learn, understand, and effectively communicate our extensive treatment and product offerings, which blend technology with ancient healing techniques.* Issue and manage medical forms, ensuring they are completed and returned in advance of appointments.**About You**You are proficient in appointment management and can multitask IT systems with complete accuracy. With experience in the luxury market and exposure to high-end clientele, you understand the importance of discretion.Additionally, you possess:* Two years of experience in medical, health, and aesthetic environments, with strong working knowledge of standard treatments.* The ability to be discreet, empathetic, and provide impeccable customer service.* Excellent written and spoken English.* Understanding of medical terminology.* Ability to multitask and switch seamlessly between reception, administration, and phone/email inquiries.* Capacity to develop strong professional relationships with practitioners and doctors.**About Us**Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.**Our Promise To You**Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.**Uniquely You**At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.**Additional Information:****Time Type:**Permanent**Department:**Clinic Products (Swaran Shukla)