Assistant Manager, Cleaning Operations – Luxury Store

HARRODS; Greater London; Presencial; GBP 28.000 - 36.000; Jornada completa

Descripción de la vacante

Harrods in London is seeking an Assistant Manager for Store Services to lead a cleaning team of 3 direct and 18 indirect reports at Knightsbridge. You will drive performance, training and welfare with a people-first approach.

This role requires front-line leadership, strong communication, HR policy awareness, resilience, and flexibility to work a rota across 5 of 7 days including weekends and bank holidays. You will oversee sustainable waste practices and ensure safe, well-stocked operations.

Formación

• Experience as an Assistant Manager in a cleaning environment or similar.
• Front-line leadership with regular, quality contact with operatives and team leaders.
• Strong HR policy awareness and ability to enforce policies for staff.
• Resilient, calm under pressure and proactive problem solving.
• Fully flexible to work across 5 of 7 days, including weekends and bank holidays.

Responsabilidades

• Be a present, proactive and driven leader to your team of direct and indirect reports, lead from the front with a clear focus on leading through your people to deliver excellence.
• Take full accountability in organising the allocation of the Cleaning Operations and Team Leaders - always reviewing business needs and working on solutions and actions to overcome challenges faced.
• Introduce and oversee the recycling activity within the function; training and coaching your team of Operatives to ensure they collect and dispose of waste in line with our sustainability commitments.
• Help manage the use of, ordering of and storage of cleaning materials, uniforms and equipment ensuring that they are always safe, available and that the teams are confidently trained.
• Pivot the operation between the routine cleaning, the daily work and the reactive needs -constantly reviewing the priorities as the shift unfolds.
• Get the very best out of your people with proactive and consistent coaching.

Conocimientos

People leadership

Front-line management

Communication

HR policy awareness

Problem solving

Flexibility

Descripción del empleo

Harrods in London is seeking an Assistant Manager for Store Services to lead a cleaning team of 3 direct and 18 indirect reports at Knightsbridge. You will drive performance, training and welfare with a people-first approach.

This role requires front-line leadership, strong communication, HR policy awareness, resilience, and flexibility to work a rota across 5 of 7 days including weekends and bank holidays. You will oversee sustainable waste practices and ensure safe, well-stocked operations.