Front of House Host — Wow Guests at a Global Hostel

Generator Hostels ltd.; Camden Town; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

2 free nights at any Generatorproperty

Reduced room rates for you and family

International career opportunities

Birthday holiday on top of annualleave

Fertility Treatment Support Leave

Company contribution to gym membership

Job summary

Generator London seeks a Front of House Crew Member to help deliver outstanding service and a truly Generator experience at the heart of the city. You will own the guest journey, contribute to a vibrant, youth-driven environment, and be part of a team that embraces the brand and culture.

The role requires passion for hospitality, the ability to work across shifts and to stay organized in a fast-paced setting while actively helping guests discover London’s cafés, bars, and arts scene.

Qualifications

• Experience in a front office hospitality environment.
• Experience using a Property Management System.
• Flexible with shifts (mixed morning and evening).

Responsibilities

• Take ownership of the guest journey to raise the bar and create a unique Generator experience.
• Know your guests and have a passion for independent travel and the road less travelled.
• Demonstrate a passion for delivering outstanding customer service.
• Be part of a great team within your department that gets Generator and wants to be themselves.
• Monitor social spaces, lighting, sound and temperature to embody the Generator brand and culture.
• Know your city, its cafés, bars and restaurants, its art, its music.
• Comply with all company policies trained on, including Fire Training, Health & Safety and Food Hygiene.
• Be responsible for all cash handling whilst on duty.
• Correctly administer the Close of Shift procedures with accuracy and consistency.

Skills

Front office hospitality

Guest service

Team player

Cash handling

Digital savvy

Tools

Property Management System

Job description

Generator London seeks a Front of House Crew Member to help deliver outstanding service and a truly Generator experience at the heart of the city. You will own the guest journey, contribute to a vibrant, youth-driven environment, and be part of a team that embraces the brand and culture.

The role requires passion for hospitality, the ability to work across shifts and to stay organized in a fast-paced setting while actively helping guests discover London’s cafés, bars, and arts scene.