Duty Manager

Generator Hostels ltd.; Camden Town; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

2 free nights at any Generator, global

Reduced room rates for you and your圈

International career opportunities

A birthday holiday on top of annual LE

Fertility Treatment Support Leave

Gym membership & wellbeing initiatives

Job summary

Generator London is seeking a hands-on Shift Supervisor to lead the day-to-day operations, supervise a team, and ensure guests feel welcome and looked after throughout their stay.

You will coordinate with Front Office, Housekeeping, Maintenance, Food & Beverage and Security to keep the operation running smoothly, respond to issues with care, and uphold safety standards while delivering a seriously social experience.

Qualifications

• Experience supervising a team or leading shifts in a hotel, hostel or busy hospitality.
• Confidence handling guest feedback, resolving complaints and finding practical solutions.
• Strong communication and organisational skills.
• Familiarity with operational systems and safety procedures.
• Flexibility to work rota-based shifts, including evenings, weekends and bank holidays.

Responsibilities

• Host guests: Be a visible, approachable presence across the property and help guests feel at home.
• Lead the shift: Coordinate with Front Office, Housekeeping, Maintenance, Food & Beverage and Security to keep the operation running smoothly.
• Take ownership: Resolve guest concerns with empathy and ensure clear handovers so nothing gets missed.
• Keep standards high: Carry out property checks and respond to incidents in line with safety procedures.

Skills

Hotel hospitality

Team supervision

Guest relations

Communication

Operational awareness

Job description

Be at the heart of Generator London, bringing our teams together and helping guests feel welcome, connect and explore. Reporting directly to our Operations Manager, you’ll lead the shift across the property, support your colleagues and take ownership of making every stay a great one.

WHY GENERATOR?

Generator was born in London and has grown into a global brand of social hospitality, with spaces across Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, and we never stop challenging convention.

Everything we do comes back to one mission: BE YOURSELF. We create safe, vibrant, seriously social spaces inspired by the cities we call home.

WHAT YOU’LL DO

• Host our guests: Be a visible, approachable presence throughout the property, starting conversations, sharing local recommendations and helping people feel at home.
• Lead the shift: Work with Front Office, Housekeeping, Maintenance, Food & Beverage and Security to keep the operation running smoothly, supporting colleagues wherever you’re needed.
• Take ownership: Resolve guest concerns with empathy and sound judgement, follow through on commitments and provide clear handovers so nothing gets missed.
• Keep standards high: Carry out regular property checks, act on cleanliness and maintenance issues, and respond to incidents in line with our safety and security procedures.

This isn’t an exhaustive list. Other reasonable duties may come up along the way.

WHO YOU ARE

• A natural host who enjoys meeting people and creating a welcoming, inclusive atmosphere.
• Emotionally aware, with the ability to listen, understand different perspectives and respond with care.
• Calm and confident under pressure, comfortable making decisions and knowing when to ask for support.Proactive and practical: you notice what needs doing, get involved and see things through.A supportive team player who leads by example, stays curious and takes pride in the details.

YOUR EXPERIENCE

• Experience supervising a team or leading shifts in a hotel, hostel or another busy hospitality environment.
• Confidence handling guest feedback, resolving complaints and finding practical solutions.
• Strong communication and organisational skills, with the ability to coordinate across departments and manage competing priorities.
• Familiarity with operational systems and safety procedures, and confidence maintaining accurate handovers and incident records.
• You’ll need flexibility to work rota-based shifts, including evenings, weekends and bank holidays.

WHAT’S IN IT FOR YOU – Our benefits include:

• 2 free nights at any Generator property globally
• Reduced room rates for you, your friends and your family
• International career opportunities, so you can travel the world while working with us
• A birthday holiday on top of your annual leave
• Fertility Treatment Support Leave: up to three days’ paid leave in any one year
• Company contribution towards gym membership and other health and wellbeing initiatives

SO YOU THINK THIS MIGHT BE YOU?

To see what we’re all about, take a look at jobs.staygenerator.comor our social media pages.

We look forward to hearing from you. Join us and help us achieve our Vision!