Front of House Crew

Generator Hostels; Greater London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

2 free nights at any Generator prop.

Reduced room rates for you, friends &/

International career opportunities

Birthday holiday

Fertility Treatment Support Leave

Gym membership contribution

Job summary

Generator London is seeking a Front of House Crew Member to help run the Front Office smoothly, delivering a personal touch and ensuring guests’ needs are exceeded. You will own the guest journey, know your guests, and contribute to a high-energy, safety-conscious environment.

The role emphasizes outstanding customer service, a passion for independent travel, and being part of a team that embodies the Generator spirit and culture in a fast-paced setting close to Covent Garden.

Qualifications

• Experienced within a front office hospitality environment.
• Experienced working with a Property Management System.
• Flexible with regards to shifts available per week (mixture of morning and evening shifts).

Responsibilities

• Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience.
• Know your guests and have a passion for independent travel and the road less travelled.
• Demonstrate a passion for delivering outstanding customer service.
• Be part of a great team within your department that get Generator and want to be themselves.
• Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times.
• Know your city, its cafés, bars and restaurants, its art, its music.
• Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene.
• Be Responsible for all cash handling whilst you are on duty.
• Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency.

Skills

Front Office

Cash Handling

Customer Service

Hospitality

Tools

Property Management System

Job description

At Generatorhostels we are obsessed in delivering outstanding service through a personaltouch. As a Front of House Crew Member, you must be part of ensuring that theFront Office department is run smoothly ensuring that there is a relentlessdesire to “wow” our customers at every opportunity, ensuring that customers’needs are exceeded.

WHY GENERATOR?

Generator was born in London and has grown into a global brand of social hospitality, with spaces across Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, and we never stop challenging convention.

Everything we do comes back to one mission: BE YOURSELF. We create safe, vibrant, seriously social spaces inspired by the cities we call home.

ABOUT GENERATOR LONDON

Generator London is a short stroll from Covent Garden,Regents Park and the British Museum. When crafting this hostel we redesignedthis old police station to reflect the city’s street life. Local reclaimedtimber, exposed brickwork and hot-rolled black steel give the hostel anindustrial feel. Bold graphics, vibrant patterns and famous British culturalicons combine to capture London's cosmopolitan vibe. Make sure you catch theclassic red bus that’s parked next to our bar’s dance floor every night. Don’tbe late, London’s calling.

WHAT YOU'LL DO

• Take ownership of the guest journey to ensurethat you continuously raise the bar and create a truly unique Generatorexperience
• Know your guests and have a passion forindependent travel and the road less travelled
• Demonstrate a passion for delivering outstandingcustomer service
• Be part of agreat team within your department that get Generator and want to be themselves
• Monitor oursocial spaces, lighting, sound and temperature, to make sure they embody theGenerator brand and culture at all times
• Know your city,its cafés, bars and restaurants, its art, its music
• Ensure youcomply with all company policies you have been trained on, which include FireTraining and Health & Safety and Food Hygiene
• BeResponsible for all cash handling whilst you are on duty
• Correctlyadminister the Close of Shift procedures every shift with 100% accuracy andconsistency

This isn’t an exhaustive list. Other reasonable duties maycome up along the way.

WHO YOU ARE

• Always love our guests
• Passionate for the hospitality and the youthtravel market
• Be the life the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super-fast pace
• Understand this is a business, be passionateabout maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the EUto be considered for this role

YOUR EXPERIENCE

• Experienced within a front office hospitalityenvironment
• Experienced working with a PropertyManagement System
• Flexible with regards to shifts available per week (mixture of morningand evening shifts)

WHAT'S IN IT FOR YOU - Our benefits include:

• 2free nights at any Generator property globally
• Reducedroom rates for you, your friends and your family
• Internationalcareer opportunities, so you can travel the world while working with us
• Abirthday holiday on top of your annual leave
• FertilityTreatment Support Leave: up to three days’ paid leave in any one year
• Companycontribution towards gym membership and other health and wellbeinginitiatives

SO YOU THINK THIS MIGHT BE YOU?

To see what we’re all about, take a look at jobs.staygenerator.com or our social media pages.

We look forward to hearing from you. Join us and help us achieve our Vision!