Front of House / Host

Fusion People; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading employment agency is seeking a Front of House / Host in Birmingham. This role requires exceptional communication skills and a strong customer service focus. Responsibilities include being the first point of contact for visitors, assisting with meeting room technology, and ensuring the workspace is well-maintained. The ideal candidate will have previous frontline experience and the ability to multitask in a high-pressure environment. A competitive salary of £13.85 PAYE is on offer for this 3-month contract.

Qualifications

• Previous experience in a customer-facing role is essential.
• Ability to seek out opportunities for continuous improvement.
• Organised, independent, and self-motivated.

Responsibilities

• Act as the first point of contact for building users.
• Support colleagues with meeting room technology and events.
• Ensure building areas are well-stocked and presentable.

Skills

Front of House experience

Customer service skills

Excellent communication skills

Multitasking

Attention to detail

Job description

Front of House / Host

Birmingham

£13.85 PAYE (Additional holiday pay on top)

3 months contract

Details:

Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area.

You will be the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspaces running smoothly.

Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on ‘day one’.

At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activity; Hosts ensure everything runs smoothly so the client can concentrate on enjoying their event.

Person specification:

• Front of House experience
• Previous experience in a customer facing role is essential.
• Excellent communication and customer service skills with a high level of attention to detail.
• Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
• Exceptional written and verbal communication skills
• Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment.
• Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation.
• Flexible approach to work
• Understands and appreciates the importance of using discretion at all times
• Does not let issues go; follows up on issues through to resolution.

— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our website.