Front of House Guest Experience Associate

Wshgroup; Tilbury; On-site; GBP 12,000 - 18,000; Part time

Job summary

Wshgroup in Tilbury seeks an enthusiastic Front of House Assistant to welcome guests and deliver exceptional service. You will collaborate with colleagues to maintain high standards and a welcoming atmosphere in a busy hospitality setting.

The role involves evening and night shifts, a flexible schedule, and a commitment to professionalism. Prior guest-facing experience is preferred, with opportunities to learn and grow within a dynamic team.

Qualifications

• Genuine passion for hospitality and guest experience.
• Strong verbal and written communication with diverse guests.
• Proven ability to work in a team and adapt to changing needs.

Responsibilities

• Serve food and beverages to guests in a friendly, professional, and efficient manner.
• Provide outstanding customer service by addressing questions with empathy.
• Collaborate with kitchen and back-of-house teams to support operations.
• Maintain cleanliness and hygiene standards in dining areas and service stations.
• Communicate clearly with team members and management for consistent service.
• Handle multiple tasks during peak service periods with organization.

Skills

Customer service

Communication skills

Teamwork

Flexibility

Food safety knowledge

Reliability

Job description

Wshgroup in Tilbury seeks an enthusiastic Front of House Assistant to welcome guests and deliver exceptional service. You will collaborate with colleagues to maintain high standards and a welcoming atmosphere in a busy hospitality setting.

The role involves evening and night shifts, a flexible schedule, and a commitment to professionalism. Prior guest-facing experience is preferred, with opportunities to learn and grow within a dynamic team.