Front of House General Assistant - Nights - 3 month contract

WSH Group; Tilbury; On-site; GBP 15,000 - 21,000; Full time

Job summary

BaxterStorey in Tilbury is seeking a Front of House General Assistant for night shifts on a 3-month temporary contract. You will welcome guests, serve food and drinks, and deliver friendly, efficient service in a fast-paced environment.

The role requires teamwork with kitchen and back-of-house colleagues, strong customer service, good communication, and the ability to stay energetic during late hours. Previous food service experience is welcome but not required.

Qualifications

• Genuine passion for delivering exceptional customer service.
• Strong verbal and written communication skills.
• Ability to work collaboratively within a diverse team.
• Adaptability and resilience in challenging situations.
• Knowledge of food safety practices or willingness to train.
• Physical stamina to stand for extended periods.
• Excellent time management and organizational skills.
• Reliability, punctuality and professional appearance.

Responsibilities

• Serve food and beverages to guests in a friendly, professional manner.
• Provide outstanding customer service by addressing guests' needs with empathy.
• Collaborate with kitchen and back-of-house teams to ensure smooth operations.
• Maintain cleanliness and hygiene in dining areas and service stations.
• Demonstrate adaptability and problem-solving during peak service periods.
• Communicate clearly with team and management to ensure consistent service.
• Handle multiple tasks while staying organized during busy times.
• Comply with all health and safety regulations and policies.

Skills

Genuine passion for customer service

Strong communication

Teamwork

Adaptability

Food safety knowledge

Stamina

Time management

Reliability

Job description

Front of House General Assistant - Nights - 3 month contract

• Full-time
• Employment Type: Temporary
• Compensation: GBP 13.18 - GBP 13.18 - hourly

BaxterStorey is a leading catering company across the UK and Ireland.

We're looking for an enthusiastic and customer-focused Front of House Assistant to join our team in Tilbury. In this role, you'll be the welcoming face of our organization, delivering exceptional service and creating memorable experiences for every guest. You'll work collaboratively with colleagues to ensure smooth operations while maintaining the highest standards of professionalism and care. If you're passionate about hospitality and thrive in a dynamic, inclusive environment, we'd love to hear from you.

Position 1 - Hours - 2030 - 4.30am - 5 days out of 7

Position 2 Hours - 2030 - 4.30am - 2 days of 7 (weekends)

• Serve food and beverages to guests in a friendly, professional, and efficient manner while ensuring all requests are promptly addressed
• Provide outstanding customer service by remaining attentive to guests' needs throughout their visit and responding to questions and concerns with empathy and positivity
• Collaborate effectively with kitchen and back-of-house teams to support seamless operations and contribute to a safe, inclusive working environment
• Maintain exceptional cleanliness and hygiene standards in dining areas and service stations in accordance with health and safety regulations
• Demonstrate adaptability and a solution-oriented approach when addressing challenges or unexpected situations
• Communicate clearly with team members and management to ensure consistent service delivery and operational excellence
• Handle multiple tasks simultaneously while remaining organized and detail-oriented, even during peak service periods
• Comply with all food service guidelines, health and safety regulations, and organizational policie

• Genuine passion for delivering exceptional customer service and creating positive guest experiences
• Strong communication skills, both verbal and written, with the ability to interact professionally with diverse guests and colleagues
• Proven ability to work collaboratively within a team environment and contribute to an inclusive, supportive workplace culture
• Demonstrated adaptability and resilience with a solution-oriented mindset when facing challenges
• Knowledge of food safety and sanitation practices, or willingness to obtain this knowledge through training
• Physical stamina and ability to work on your feet for extended periods while maintaining professionalism and energy
• Excellent organizational and time management skills with the ability to prioritize tasks effectively
• Reliability, punctuality, and a strong commitment to professional behavior and appearance
• Previous experience in a food service, hospitality, or customer-facing role is preferred but not required
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Positive attitude, emotional intelligence, and the ability to remain calm and professional in high-pressure situations