Guest Experience Lead - Front of House

SmartRecruiters, Inc.; Tilbury; On-site; GBP 18,000 - 23,000; Full time

Job summary

BaxterStorey is recruiting a Front of House Assistant for our Tilbury location. You will welcome guests, deliver excellent service and support hospitality operations in a dynamic team environment.

The role involves serving guests, maintaining cleanliness, adhering to safety standards, and adapting to peak times with professionalism and energy. Flexibility for shifts including weekends is expected.

Qualifications

• Strong commitment to delivering excellent customer experiences.
• Clear, polite communication with guests and colleagues.
• Team player who contributes to a positive work environment.
• Adaptable and solutions-driven in busy service periods.
• Knowledge of food safety practices or willingness to train.

Responsibilities

• Serve food and beverages to guests in a friendly, professional manner.
• Provide outstanding customer service and respond to guest needs with empathy.
• Collaborate with kitchen and back-of-house teams to support operations.
• Maintain cleanliness and hygiene in dining areas and stations.
• Follow health and safety regulations and organizational policies.
• Communicate effectively with team members and management.
• Manage multiple tasks during peak service periods.

Skills

Customer service

Communication

Teamwork

Adaptability

Food safety knowledge

Stamina

Time management

Reliability

Professional appearance

Prior hospitality experience

Job description

BaxterStorey is recruiting a Front of House Assistant for our Tilbury location. You will welcome guests, deliver excellent service and support hospitality operations in a dynamic team environment.

The role involves serving guests, maintaining cleanliness, adhering to safety standards, and adapting to peak times with professionalism and energy. Flexibility for shifts including weekends is expected.