Front of house assistant

Wshgroup; Tilbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Wshgroup in Tilbury, United Kingdom, invites applications for a Front of House Assistant. You will be the welcoming face of the team, delivering friendly, efficient service and helping guests enjoy their visit.

You’ll collaborate with kitchen and back-of-house colleagues to maintain smooth operations and uphold high standards of cleanliness and safety. We value a positive attitude, reliable punctuality, and strong communication.

Qualifications

• Strong customer service mindset with a guest-first approach.
• Excellent verbal and written communication.
• Ability to work collaboratively with kitchen and back-of-house teams.

Responsibilities

• Serve food and beverages to guests in a friendly, professional, and efficient manner.
• Provide outstanding customer service by addressing guests' needs with empathy and positivity.
• Collaborate with kitchen and back-of-house teams to support smooth operations and safety.
• Maintain cleanliness and hygiene standards in dining areas.
• Communicate clearly with team members and management to ensure consistent service.

Skills

Customer service

Communication

Teamwork

Flexibility

Stamina

Attention to detail

Job description

We're looking for an enthusiastic and customer-focused Front of House Assistant to join our team in Tilbury, United Kingdom. In this role, you'll be the welcoming face of our organization, delivering exceptional service and creating memorable experiences for every guest. You'll work collaboratively with colleagues to ensure smooth operations while maintaining the highest standards of professionalism and care. If you're passionate about hospitality and thrive in a dynamic, inclusive environment, we'd love to hear from you.

Position 1 - Hours 8.30am - 4pm - 5 days out of 7

Position 2 - Hours 8.30am - 4pm - 2 days - weekends

Hours - 8am - 4pm, 5 days out of 7

• Serve food and beverages to guests in a friendly, professional, and efficient manner while ensuring all requests are promptly addressed
• Provide outstanding customer service by remaining attentive to guests' needs throughout their visit and responding to questions and concerns with empathy and positivity
• Collaborate effectively with kitchen and back-of-house teams to support seamless operations and contribute to a safe, inclusive working environment
• Maintain exceptional cleanliness and hygiene standards in dining areas and service stations in accordance with health and safety regulations
• Demonstrate adaptability and a solution-oriented approach when addressing challenges or unexpected situations
• Communicate clearly with team members and management to ensure consistent service delivery and operational excellence
• Handle multiple tasks simultaneously while remaining organized and detail-oriented, even during peak service periods
• Comply with all food service guidelines, health and safety regulations, and organizational policies

Genuine passion for delivering exceptional customer service and creating positive guest experiences

Strong communication skills, both verbal and written, with the ability to interact professionally with diverse guests and colleagues

Proven ability to work collaboratively within a team environment and contribute to an inclusive, supportive workplace culture

Demonstrated adaptability and resilience with a solution-oriented mindset when facing challenges

Knowledge of food safety and sanitation practices, or willingness to obtain this knowledge through training

Physical stamina and ability to work on your feet for extended periods while maintaining professionalism and energy

Excellent organizational and time management skills with the ability to prioritize tasks effectively

Reliability, punctuality, and a strong commitment to professional behavior and appearance

Previous experience in a food service, hospitality, or customer-facing role is preferred but not required

Flexibility to work various shifts, including evenings, weekends, and holidays as needed

Positive attitude, emotional intelligence, and the ability to remain calm and professional in high-pressure situations