Front of House Associate — Guest Experience

SmartRecruiters, Inc.; Greater London; On-site; GBP 25,000 - 31,000; Full time

Job summary

BaxterStorey in Osterley, London, is seeking a Front of House General Assistant to welcome guests and deliver exceptional service in a fast-paced hospitality setting. You will greet guests, serve food and drinks, and help maintain high standards of cleanliness and safety.

You will work with kitchen teams, adapt to busy periods, and uphold professional service while creating memorable guest experiences. Flexible shifts including evenings and weekends are available.

Qualifications

• Genuine passion for delivering exceptional customer service and creating positive guest experiences.
• Strong communication skills, both verbal and written, with diverse guests.
• Proven ability to work collaboratively within a team environment and contribute to an inclusive workplace culture.
• Adaptability and resilience with a solution-oriented mindset.
• Knowledge of food safety and sanitation practices, or willingness to obtain this knowledge through training.
• Physical stamina to work on your feet for extended periods.
• Organizational and time management skills to prioritize tasks.
• Reliability, punctuality, and professional appearance.
• Emotional intelligence and professionalism under pressure.
• Flexibility to work evenings, weekends, and holidays.
• Ability to multitask during busy service periods.
• Experience in food service, hospitality, or customer-facing roles preferred.

Responsibilities

• Greet guests warmly and professionally, ensuring they feel welcomed.
• Serve food and beverages in a friendly, efficient manner while addressing requests.
• Provide outstanding customer service with attentiveness and positivity.
• Collaborate with kitchen and back-of-house teams to support operations.
• Maintain cleanliness and hygiene in dining areas per health regulations.
• Multi-task and stay organized during peak service periods.
• Demonstrate adaptability and a solution-oriented approach to challenges.
• Communicate clearly with team members and management to ensure service quality.
• Handle guest interactions with professionalism and empathy.
• Comply with all food service guidelines and organizational policies.

Skills

Customer service

Communication

Teamwork

Adaptability

Food safety

Stamina

Organization

Punctuality

Emotional intelligence

Shift flexibility

Hospitality experience

Job description

BaxterStorey in Osterley, London, is seeking a Front of House General Assistant to welcome guests and deliver exceptional service in a fast-paced hospitality setting. You will greet guests, serve food and drinks, and help maintain high standards of cleanliness and safety.

You will work with kitchen teams, adapt to busy periods, and uphold professional service while creating memorable guest experiences. Flexible shifts including evenings and weekends are available.