Front of House & Facilities Lead

Cushman & Wakefield; Hayes End; On-site; GBP 23,000 - 32,000; Full time

Job summary

Cushman & Wakefield, a global real estate services firm, seeks a Front of House Coordinator in London to deliver first-class customer service for the on-site client and their clients. You will be the brand ambassador, manage reception, meeting rooms and day-to-day facilities tasks to support the on-site team.

Role involves coordinating access, post, deliveries and supplier interactions, plus assisting with housekeeping and reporting. Strong organisational and communication skills are required.

Responsibilities

• Manage front of house reception, meeting rooms and assist on-site team needs.
• Maintain site manuals and ensure high service levels when staff are absent.
• Answer switchboard and manage SLA-aligned response times.
• Issue security passes for staff and visitors; monitor access reports.
• Oversee room bookings, catering, and office space allocations; support meeting logistics.
• Coordinate post, courier and logistics using internal systems; upload service reports.
• Perform daily/weekly housekeeping checks and stock audits; organise consumables.
• Organise off-site storage for confidential files and oversee on-site vendor coordination.
• Monitor and chase vendors for documents; ensure timely completion of work orders.

Job description

Cushman & Wakefield, a global real estate services firm, seeks a Front of House Coordinator in London to deliver first-class customer service for the on-site client and their clients. You will be the brand ambassador, manage reception, meeting rooms and day-to-day facilities tasks to support the on-site team.

Role involves coordinating access, post, deliveries and supplier interactions, plus assisting with housekeeping and reporting. Strong organisational and communication skills are required.