Senior Front of House Experience Lead

CBRE, Inc.; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

CBRE in London seeks a Senior Front of House Coordinator to support the Host Team, linking management with staff, maintaining five-star service standards and driving accountability across client-facing floors.

You will report to the Front of House Team Lead and cover 40 hours per week across 07:00–19:00 shifts, working with Workplace, Events, Catering and Facilities teams to ensure seamless operations and exceptional guest experiences.

Qualifications

• Essential: Proven front of house, reception or hospitality experience in a premium corporate or client-facing environment.
• Essential: Strong eye for detail and presentation; understands what a five-star client experience looks like.
• Essential: Comfortable with Outlook, Teams and Excel.
• Desirable: Previous supervisory, senior or shift lead experience.

Responsibilities

• Lead by example in delivering a 5-star Front of House and workplace experience for clients, visitors and colleagues.
• Support visitor management, including guest registration, host notifications, client arrivals and escorting guests.
• Oversee day-to-day presentation and readiness of client facing areas, ensuring spaces are professional and guest ready.
• Coordinate meeting rooms, catering, refreshments and last-minute client or meeting requirements.
• Provide attentive Client Lounge service, including welcoming guests and managing coats.
• Monitor shared spaces and escalate housekeeping, maintenance, AV or building-service issues when required.
• Support inbox management, telephone enquiries and other workplace administrative responsibilities.

Skills

Front of House experience

Attention to detail

Outlook, Teams, Excel proficiency

Tools

Power BI dashboards

Rooms booking systems

Job description

CBRE in London seeks a Senior Front of House Coordinator to support the Host Team, linking management with staff, maintaining five-star service standards and driving accountability across client-facing floors.

You will report to the Front of House Team Lead and cover 40 hours per week across 07:00–19:00 shifts, working with Workplace, Events, Catering and Facilities teams to ensure seamless operations and exceptional guest experiences.