Lead Front of House Host

Cushman & Wakefield; City Of London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Cushman & Wakefield is seeking a Lead Front of House Host in London to oversee hospitality-driven workplace services for a prestigious client. You will lead the Front of House team, manage reception, café and meeting spaces, and ensure a welcoming experience from arrival to departure.

The role requires strong people leadership, stakeholder management, and a proactive service mindset to maintain exceptional workplace standards in a dynamic environment.

Qualifications

• Experience leading Front of House or workplace experience teams.
• Strong communication and stakeholder management skills.
• Ability to coordinate reception, meetings and visitor management.
• Proactive, hospitality-driven and service-focused.
• Knowledge of health and safety in a corporate environment.

Responsibilities

• Lead and inspire Front of House team to deliver hospitality-led workplace experiences.
• Be the main contact for workplace arrivals, ensuring seamless guest experiences.
• Oversee reception, café, meeting spaces, and shared areas.
• Manage scheduling, onboarding, and development of the team.
• Coordinate third-party service providers and ensure service delivery.
• Monitor visitor management systems and resolve issues promptly.
• Support health & safety and compliance within workplace operations.

Skills

Front of House leadership

Team management

Hospitality mindset

Stakeholder management

Office systems

Job description

Job Title

Lead Front of House Host

Job Description Summary

Lead Front of House Host Global Occupier Services London Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory. We have an exciting opportunity for a talented Lead Front of House Host to join our market-leading Global Occupier Services business, working with a prestigious client based in London.

Job Description

Key Responsibilities

• Lead and inspire the Front of House team, creating a welcoming, hospitality-led workplace experience for colleagues, visitors, and stakeholders
• Act as the main point of contact for all workplace arrivals, ensuring a professional and seamless experience from arrival to departure
• Oversee Front of House operations across reception, café, meeting spaces, and shared areas, maintaining exceptional presentation and service standards
• Manage team scheduling, absence cover, workload allocation, onboarding, and ongoing development to ensure consistent service delivery
• Build strong relationships with colleagues, visitors, suppliers, and workplace partners, promoting a positive and inclusive environment
• Coordinate third-party service providers, ensuring contracted services are delivered effectively and operational issues are resolved promptly
• Ensure meeting rooms and workplace facilities are fully operational, well-presented, and ready to support business needs
• Monitor workplace requests, service tickets, and visitor management systems, ensuring timely resolution and clear communication
• Conduct regular workplace inspections and proactively identify opportunities to improve the employee and visitor experience
• Gather colleague feedback and contribute ideas that enhance workplace services, operational efficiency, and overall satisfaction
• Support workplace projects and continuous improvement initiatives that drive service excellence and operational effectiveness
• Work closely with IT and workplace teams to ensure seamless support across access control, visitor management, AV technology, security, and workplace services
• Assist in budget awareness and resource planning, balancing outstanding service with operational efficiency
• Support health & safety, compliance, sustainability, business continuity, and workplace audit requirements, ensuring policies and procedures are consistently followed
• Identify, assess, and raise operational risks while supporting the delivery of safe, successful workplace events and hospitality experiences

Qualifications & Experience

• Proven experience in a Front of House, Workplace Experience, Hospitality, Reception, or Customer Service leadership role
• Strong people management skills with experience leading, coaching, and developing high-performing teams
• Excellent communication and stakeholder management skills, with the ability to build relationships at all levels
• Solid understanding of workplace operations, including visitor management, meeting room coordination, access control, and service delivery
• Highly organized, able to prioritize effectively and manage multiple operational demands in a fast-paced environment
• Confident using workplace systems and digital tools, including service request platforms and Microsoft Office
• Knowledge of health & safety, compliance, and workplace best practices within a corporate environment
• Professional, proactive, and solutions-focused, with a hospitality mindset and a passion for delivering exceptional workplace experiences

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”