Front of House Experience Coordinator

Cushman & Wakefield; Royal Borough of Greenwich; On-site; GBP 22,000 - 32,000; Full time

Job summary

Cushman & Wakefield is seeking a Front of House Coordinator to deliver first-class customer service as the main contact for on-site service requests and to act as brand ambassador for both Cushman & Wakefield and our client. The role requires managing reception, meeting rooms, access control and day-to-day facilities tasks across London sites.

You will support the Assistant Facilities Manager, coordinate vendors, handle procurement through Ariba, and maintain site manuals and reports.

Qualifications

• Proven front desk or customer service experience.
• Strong communication and interpersonal skills.
• Organised with good time management and attention to detail.

Responsibilities

• Manage Front of House reception desk, meeting rooms and local requests with professionalism.
• Maintain high service levels when the Facilities team is unavailable.
• Answer switchboard quickly and manage access passes for staff, contractors and visitors.
• Arrange and monitor room bookings, catering, cleaning and setup for meetings.
• Organise posting, courier and document handling processes.
• Log and track operational requests through the facilities system to completion.

Skills

Customer service

Communication

Time management

Tools

Ariba

FAMIS 360

SharePoint

Job description

Cushman & Wakefield is seeking a Front of House Coordinator to deliver first-class customer service as the main contact for on-site service requests and to act as brand ambassador for both Cushman & Wakefield and our client. The role requires managing reception, meeting rooms, access control and day-to-day facilities tasks across London sites.

You will support the Assistant Facilities Manager, coordinate vendors, handle procurement through Ariba, and maintain site manuals and reports.