Front of House & Facilities Assistant – Cardiff

CBRE Local UK; Cardiff; On-site; GBP 21,000 - 25,000; Full time

Job summary

CBRE Local UK in Cardiff is seeking a Front of House / Facilities Assistant to be the first point of contact for workplace enquiries, delivering an excellent employee and visitor experience, greeting visitors, managing access control, and supporting meeting room bookings.

You will handle mail, stationery, POs, invoicing and payments, coordinate travel/venue bookings, maintain site security, support H&S audits and emergency procedures, and assist with maintenance and sustainability initiatives in

Qualifications

• Strong communication skills with clients and colleagues.
• Excellent written and verbal communication.
• Ability to interpret instructions, memos and questions clearly.
• Proactive in responding to enquiries and providing solutions.
• Organised approach with ability to prioritise workload.

Responsibilities

• Act as the first point of contact for workplace and facilities enquiries, delivering an excellent employee and visitor experience.
• Provide a professional meet-and-greet service for visitors and notify hosts of their arrival.
• Process all new starters and leavers through the access control system, keeping records up to date.
• Monitor the Facilities Team inbox, resolving queries or escalating issues appropriately.
• Manage meeting room bookings, catering requests and room set-ups as required.
• Manage incoming and outgoing mail, including distribution, processing, and franking services.
• Support with raising POs, invoicing, making payments and reconciling company credit card transactions.
• Maintain security for the site by managing all access in and out for colleagues and visitors, including issuing visitor passes as required.
• Coordinate and manage car parking arrangements.
• Assist with planned preventative maintenance and reactive maintenance records.
• Support Health & Safety inspections, audits, and risk management activities.
• Act as Fire Warden and support emergency evacuation procedures.
• Coordinate DSE assessment requirements and workplace adjustments where appropriate.
• Contribute to the business Energy & Sustainability plans by sharing ideas and implementing improvements.

Skills

Communication skills

Organisational skills

IT skills

Customer focus

Clarifying questions

Time management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

SharePoint

Outlook

Job description

CBRE Local UK in Cardiff is seeking a Front of House / Facilities Assistant to be the first point of contact for workplace enquiries, delivering an excellent employee and visitor experience, greeting visitors, managing access control, and supporting meeting room bookings.

You will handle mail, stationery, POs, invoicing and payments, coordinate travel/venue bookings, maintain site security, support H&S audits and emergency procedures, and assist with maintenance and sustainability initiatives in