Front of House & Facilities Concierge

DWF; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

DWF is seeking a friendly, professional Workplace and Front of House Assistant to be the first point of contact for staff and visitors. You will greet guests, manage meeting rooms, mail handling, and general facilities tasks in a fully office-based role in London.

The role requires excellent customer service, strong organisational skills, and a calm under pressure approach. You will liaise with suppliers and ensure health and safety standards are met, contributing to a well-run, inclusive

Qualifications

• Previous experience in a Front of House, Customer Service and Workplace Facilities role.
• Be highly organised and able to remain calm under pressure.
• Maintains high standards of performance and self-development opportunities.
• Excellent Customer Service is essential.
• Verbal and written communication skills are essential.
• High level of computer literacy.

Responsibilities

• Ownership for the delivery of outstanding customer service at all times to both external and internal customers.
• Develop an understanding of all mail room services to include processing and distribution of emails and physical inbound/outbound mail.
• Liaise with 3rd party service providers to ensure hygienic cleaning/monitoring/reporting is carried out.
• Liaise with third party suppliers regarding planned and reactive maintenance.
• Complete daily floor walk checks and activities as well as providing general maintenance to a high standard.
• Ensure compliance with health and safety regulations.
• Conduct regular safety checks and address any potential hazards.

Skills

Front of House

Customer Service

Office Admin

Facilities Management

Communication

Computer Literacy

Tools

MS Office

Job description

DWF is seeking a friendly, professional Workplace and Front of House Assistant to be the first point of contact for staff and visitors. You will greet guests, manage meeting rooms, mail handling, and general facilities tasks in a fully office-based role in London.

The role requires excellent customer service, strong organisational skills, and a calm under pressure approach. You will liaise with suppliers and ensure health and safety standards are met, contributing to a well-run, inclusive