Front-of-House Duty Manager — Flexible Hours

Pneuma Games Group; Tees Valley; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Healthcare Cash Plan

Tech Purchase Scheme

Cycle to Work Scheme

Income Protection

Critical Illness & Life Insurance

Virtual GP Service

Employee Assistance Programme (EAP)

Discounts & Cashback Platform

Birthday Day Off

A Supportive Working Environment

Job summary

The Duty Manager at Pitch Middlesbrough, part of Pneuma Group, supports the Bar Manager in running day-to-day front-of-house operations in a fast-paced sport bar. You will lead shifts, uphold service standards, and deliver exceptional guest experiences while mentoring team members.

This hands-on leadership role requires proactivity, strong organisational skills, and the ability to manage busy service periods, guest queries, and cash handling with accuracy.

Qualifications

• Previous supervisory or management experience within hospitality, bars, restaurants, or leisure venues.
• Strong leadership and communication skills.
• Experience working within fast-paced, customer-focused environments.
• Excellent customer service and problem-solving abilities.
• Good organisational and time management skills.
• Cash handling and till reconciliation experience.
• Ability to remain calm under pressure and manage busy service periods effectively.
• Flexible approach to working hours, including evenings, weekends, and bank holidays.

Responsibilities

• Lead and supervise front-of-house operations during shifts.
• Support Bar Manager in daily venue operations.
• Maintain service standards and consistency.
• Motivate and coach front-of-house teams; run shift briefings.
• Reconcile tills and manage end-of-day cashing up.
• Ensure cleanliness, safety, and compliance across the venue.

Skills

Leadership

Communication

Customer service

Organisational skills

Cash handling

Problem solving

Team motivation

Time management

Job description

The Duty Manager at Pitch Middlesbrough, part of Pneuma Group, supports the Bar Manager in running day-to-day front-of-house operations in a fast-paced sport bar. You will lead shifts, uphold service standards, and deliver exceptional guest experiences while mentoring team members.

This hands-on leadership role requires proactivity, strong organisational skills, and the ability to manage busy service periods, guest queries, and cash handling with accuracy.