Duty Manager

Gusto Italian; Oxford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Unlimited 50% discount for friends and

family

Service charge on top of your pay

Wagestream access

Discounted room rates

Discounted meals on shift and wines at

cost price

24/7 Employee Assistance Programme

Staff socials and incentives

Future Leaders development course

Length of service awards

Job summary

Gusto Italian in Oxford is seeking a Duty Manager to lead shifts, keep service running smoothly and ensure a seamless guest experience. You will supervise the front of house team, coordinate with the kitchen, and drive high service standards throughout each shift.

This role requires hands-on leadership, strong communication, and the ability to respond quickly to challenges while maintaining a proactive approach to guest satisfaction. Competitive pay offered alongside benefits.

Qualifications

• Supervisory experience within hospitality.
• Strong organisational and communication skills.
• Confidence in a busy, fast-paced environment.
• A proactive and solutions-focused mindset.

Responsibilities

• Leading and managing shifts effectively.
• Briefing and supporting the front of house team.
• Coordinating closely with the kitchen team.
• Monitoring service standards and guest satisfaction.
• Addressing issues promptly and professionally.

Skills

Supervisory experience

Organisational skills

Communication skills

Busy environment confidence

Proactive mindset

Job description

If you’re confident leading from the floor and enjoy keeping service running smoothly, this role puts you right at the centre of the action. As Duty Manager, you’ll take ownership of shifts, ensuring the team is organised, motivated and focused on delivering a seamless guest experience.

You’ll balance operational awareness with hands‑on leadership, responding quickly to challenges while maintaining high standards throughout service.

Your day-to-day:

• Leading and managing shifts effectively
• Briefing and supporting the front of house team
• Coordinating closely with the kitchen team
• Monitoring service standards and guest satisfaction
• Addressing issues promptly and professionally

What you’ll need:

• Supervisory experience within hospitality
• Strong organisational and communication skills
• Confidence in a busy, fast-paced environment
• A proactive and solutions-focused mindset

Perks & benefits:

• Unlimited 50% discount for friends and family
• Service charge on top of your competitive pay
• Wagestream access
• Discounted room rates
• Discounted meals on shift and wines at cost price
• 24/7 Employee Assistance Programme
• Staff socials and incentives
• Future Leaders development course
• Length of service awards

Sound like you?

If you enjoy leading shifts and supporting strong team performance, we’d love to hear from you.