Duty Bar Manager

Pneuma Games Group; Tees Valley; Sur place; GBP 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Healthcare Cash Plan

Tech Purchase Scheme

Cycle to Work Scheme

Income Protection

Critical Illness & Life Insurance

Virtual GP Service

Employee Assistance Programme (EAP)

Discounts & Cashback Platform

Birthday Day Off

A Supportive Working Environment

Résumé du poste

The Duty Manager at Pitch Middlesbrough, part of Pneuma Group, supports the Bar Manager in running day-to-day front-of-house operations in a fast-paced sport bar. You will lead shifts, uphold service standards, and deliver exceptional guest experiences while mentoring team members.

This hands-on leadership role requires proactivity, strong organisational skills, and the ability to manage busy service periods, guest queries, and cash handling with accuracy.

Qualifications

• Previous supervisory or management experience within hospitality, bars, restaurants, or leisure venues.
• Strong leadership and communication skills.
• Experience working within fast-paced, customer-focused environments.
• Excellent customer service and problem-solving abilities.
• Good organisational and time management skills.
• Cash handling and till reconciliation experience.
• Ability to remain calm under pressure and manage busy service periods effectively.
• Flexible approach to working hours, including evenings, weekends, and bank holidays.

Responsabilités

• Lead and supervise front-of-house operations during shifts.
• Support Bar Manager in daily venue operations.
• Maintain service standards and consistency.
• Motivate and coach front-of-house teams; run shift briefings.
• Reconcile tills and manage end-of-day cashing up.
• Ensure cleanliness, safety, and compliance across the venue.

Connaissances

Leadership

Communication

Customer service

Organisational skills

Cash handling

Problem solving

Team motivation

Time management

Description du poste

The Duty Manager supports the Bar Manager in the day-to-day operation of the front-of-house team at Pitch Middlesbrough. Pitch is a high-volume sports bar delivering exceptional customer experiences in a fast-paced and energetic environment. Combining premium drinks, live sport, and casual dining, the venue requires efficient service, strong team leadership, and consistently high standards across all customer-facing areas.

The Duty Manager plays a key operational role in delivering excellent guest experiences, maintaining service standards, and leading shifts effectively. This is a hands-on leadership role requiring a proactive and organised individual who can motivate teams, maintain operational control, and deliver outstanding hospitality at all times.

Key Responsibilities

Operational Leadership

• Lead and supervise front-of-house operations during shifts.
• Support the Bar Manager in the day-to-day running of the venue.
• Ensure all service standards are maintained and consistently delivered.
• Lead by example, demonstrating excellent customer service and professionalism.
• Ensure efficient service delivery during busy trading periods.
• Take responsibility for front-of-house operations in the absence of the Bar Manager.

Customer Experience

• Create a welcoming and enjoyable atmosphere for all guests.
• Ensure customers receive exceptional service throughout their visit.
• Handle customer enquiries, feedback, and complaints professionally and effectively.
• Monitor customer satisfaction and act promptly to resolve any issues.
• Manage reservations and customer flow where required.

Team Management

• Supervise, motivate, and support front-of-house team members.
• Assist with training and development of employees.
• Conduct shift briefings and communicate operational priorities.
• Promote a positive team culture and encourage high performance.
• Support management in maintaining staffing levels and operational efficiency.

Financial and Cash Handling

• Follow all company cash handling procedures.
• Reconcile tills accurately at the end of shifts.
• Complete end-of-day cashing up processes.
• Ensure all financial controls are adhered to and accurately maintained.
• Report any discrepancies or concerns to management promptly.

Standards, Compliance and Safety

• Maintain high standards of cleanliness and presentation throughout the venue.
• Ensure compliance with company policies, licensing laws, and food safety requirements.
• Support health and safety compliance and promote safe working practices.
• Ensure all customer-facing areas are maintained to company standards.
• Assist with stock security and loss prevention procedures where required.

Skills and Experience

Essential

• Previous supervisory or management experience within hospitality, bars, restaurants, or leisure venues.
• Strong leadership and communication skills.
• Experience working within fast-paced, customer-focused environments.
• Excellent customer service and problem-solving abilities.
• Good organisational and time management skills.
• Cash handling and till reconciliation experience.
• Ability to remain calm under pressure and manage busy service periods effectively.
• Flexible approach to working hours, including evenings, weekends, and bank holidays.

Desirable

• Experience within a sports bar or high-volume venue.
• Personal Licence Holder qualification.
• First Aid qualification.
• Experience training and developing team members.

Personal Attributes

• Positive and approachable attitude.
• Reliable, punctual, and professional.
• Hands-on management style.
• Strong attention to detail.
• Ability to motivate and inspire others.
• Passionate about delivering exceptional guest experiences.
• Resilient and adaptable in a fast-moving environment.

What We Offer

At Pneuma Group, we’re committed to creating a supportive, rewarding working environment where our people can thrive. Alongside a competitive salary, we offer a comprehensive benefits package designed to enhance your wellbeing, protect your future, and support life inside and outside work. Our benefits include:

• Competitive Salary
• Healthcare Cash Plan - Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.
• Tech Purchase Scheme - Spread the cost of new technology through affordable monthly payments.
• Cycle to Work Scheme - Save on bikes and cycling equipment while supporting a healthy, eco-friendly commute.
• Income Protection - Financial support if you’re unable to work due to long-term illness or injury.
• Critical Illness & Life Insurance - Extra peace of mind for you and your family.
• Virtual GP Service - Quick and convenient access to medical advice, whenever you need it.
• Employee Assistance Programme (EAP) - Confidential support for mental health, wellbeing, and financial concerns.
• Discounts & Cashback Platform - Savings on hundreds of retailers, essentials, and lifestyle purchases.
• Birthday Day Off - Enjoy an additional day of paid leave to celebrate your birthday.
• A Supportive Working Environment - A culture that values wellbeing, collaboration, and personal growth.