F&B Supervisor: Lead Team & Elevate Guest Experience

Dunston Hall Hotel, Spa & Golf Resort; Norwich; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free health club

Golf discounts

Staff discounts on The QHotels

Family & Friends discounts

Training & course fees

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Dunston Hall Hotel, Spa & Golf Resort is a four‑star hotel in Norwich seeking a capable supervisor to lead a guest‑focused team in our busy hospitality operation. You will cultivate a high‑performing culture, ensuring consistency across service standards.

You will coach staff, upsell promotions and ensure training covers wine and spirits, delivering exceptional service and revenue growth for the business.

Qualifications

• Experience supervising in hospitality food & beverage operations.
• Ability to lead a professional, efficient and service-oriented team.
• Good knowledge of wines and spirits to support guest recommendations.
• Strong motivator and team builder with coaching skills.

Responsibilities

• Supervise and lead your team to deliver a high standard of guest experience.
• Drive revenue at every opportunity by upselling and explaining promotions to guests.
• Ensure training for all team members is up-to-date and effective.

Skills

Team leadership

Upselling promotions

Guest experience

Wine & Spirits knowledge

Job description

Dunston Hall Hotel, Spa & Golf Resort is a four‑star hotel in Norwich seeking a capable supervisor to lead a guest‑focused team in our busy hospitality operation. You will cultivate a high‑performing culture, ensuring consistency across service standards.

You will coach staff, upsell promotions and ensure training covers wine and spirits, delivering exceptional service and revenue growth for the business.