Front of House Coordinator — Customer Experience Lead

Booker Group; United Kingdom; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Booker discount card

Tesco discount card

Tesco Mobile discounts

Car, pet & home insurance discounts

Eye test discount

Health checks

RAC breakdown cover

Cycle to work scheme

Save As You Earn shares

Pension plan

Life Assurance

EAP / confidential support

Holiday package

Job summary

Booker Group is seeking a customer service helper to assist the Customer Service Supervisor and ensure high-quality service at all times. You may handle reception duties, process invoices at pay points, operate fast checkout service, and collaborate with other store teams.

You will contribute to a strong customer experience, work across departments, and adapt to varying daily tasks while maintaining accuracy, efficiency, and a proactive approach to service delivery.

Responsibilities

• Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.
• Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.
• Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.

Job description

Booker Group is seeking a customer service helper to assist the Customer Service Supervisor and ensure high-quality service at all times. You may handle reception duties, process invoices at pay points, operate fast checkout service, and collaborate with other store teams.

You will contribute to a strong customer experience, work across departments, and adapt to varying daily tasks while maintaining accuracy, efficiency, and a proactive approach to service delivery.