Front of House Lead — Customer Experience Champion

Booker

Liverpool

On-site

GBP 21,000 - 25,000

Full time

7 days ago

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Benefits offered by this job

Colleague card discount

Tesco discount after 3 months

Tesco Mobile deals

Insurance discounts (car, pet, home)

Eye care offers

Tesco Pharmacy health checks

RAC breakdown cover discounts

Cycle to work scheme

Save As You Earn shares

Pension plan

Death in service cover

Employee wellbeing support

A great holiday package

Job summary

Booker in the United Kingdom is seeking a customer service-focused team member to support the Supervisor and ensure a high standard of service across reception, pay points and checkouts. You will work with the store team to deliver fast, friendly assistance and handle various administrative duties with an eye for detail.

The role emphasises leadership from the front, strong communication with customers and colleagues, and a proactive approach to delivering excellent service in a busy retail

Qualifications

Leadership to prioritise workload and guide the team.
Excellent communication with customers and colleagues.
Strong attention to detail in processing invoices and accounts.
Energetic and customer-focused with a proactive attitude.

Responsibilities

Support the Customer Service Supervisor to exceed customer needs.
Provide fast, efficient service on checkouts and at reception.
Take ownership of customer service operations in the absence of the supervisor.

Skills

Leadership

Communication

Attention to detail

Customer service

Job description

The role emphasises leadership from the front, strong communication with customers and colleagues, and a proactive approach to delivering excellent service in a busy retail

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