Front of House Lead – Ipswich Store

Booker Group; Ipswich; Hybrid; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Booker colleague card with 10% off

Tesco colleague discount (after 3+ mo)

10% off Tesco Mobile deals

Discounted car, home insurance viaTes2

Free eye test £50+ spend

Health checks at Tesco Pharmacy

RAC breakdown discount

Cycle to work scheme

Job summary

Booker Group supports Customer Service excellence at Ipswich. You will assist the Customer Service Supervisor and help ensure our customers’ needs are exceeded, handling reception duties, pay point invoicing, and fast checkout service as part of the store team.

You will lead from the front with strong communication, drive, and meticulous attention to detail to maintain accurate customer accounts and deliver efficient service in a permanent role based at 21 The Havens, Ipswich.

Qualifications

• An ability to lead from the front and be able to prioritise your workload.
• Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.
• Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.
• A good eye for detail as you will be involved with various administrative duties.

Responsibilities

• Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.
• Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.
• Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.

Skills

Lead from front

Communication skills

Energy and drive

Attention to detail

Job description

Booker Group supports Customer Service excellence at Ipswich. You will assist the Customer Service Supervisor and help ensure our customers’ needs are exceeded, handling reception duties, pay point invoicing, and fast checkout service as part of the store team.

You will lead from the front with strong communication, drive, and meticulous attention to detail to maintain accurate customer accounts and deliver efficient service in a permanent role based at 21 The Havens, Ipswich.