Front of House Lead – Customer Experience & Ops

Tesco; Ipswich; Hybrid; GBP 12,000 - 15,000; Full time

Job summary

Booker Group is seeking a Customer Service Assistant to support the Customer Service Supervisor and ensure customers are served efficiently at reception, pay points, and checkouts. You will work with the store team to deliver fast, friendly service and maintain precise administrative records.

Role involves taking ownership in the supervisor's absence, prioritising workload, and delivering excellent customer experiences with strong communication. Flexible working and inclusion are encouraged.

Qualifications

• Eye for detail and accuracy in processing customer accounts.
• Dynamic, motivated and passionate about customer satisfaction.
• Ability to take ownership and prioritise workload.

Responsibilities

• Deal with customers at reception, at pay points, and on checkouts.
• Collaborate with store team across departments to ensure service standards.
• Lead from the front and manage workload in the absence of the Supervisor.
• Provide fast, efficient service and support a great customer experience.

Skills

Excellent communication

Attention to detail

Customer focus

Leadership potential

Job description

Booker Group is seeking a Customer Service Assistant to support the Customer Service Supervisor and ensure customers are served efficiently at reception, pay points, and checkouts. You will work with the store team to deliver fast, friendly service and maintain precise administrative records.

Role involves taking ownership in the supervisor's absence, prioritising workload, and delivering excellent customer experiences with strong communication. Flexible working and inclusion are encouraged.