Front of House Team Lead - Customer Experience

Booker Group plc; Ipswich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Booker colleague card

Tesco colleague discount card

Health & wellbeing support

Pension scheme

Discounted insurance offers

Job summary

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses from locations across the country. This Ipswich role supports the Customer Service Supervisor to exceed customer expectations at all times and sits at the heart of our customer experience.

You may work on reception, settlement of invoices at pay points, and provide fast, courteous service on checkouts while collaborating with other store teams.

Qualifications

• An ability to lead from the front and prioritise your workload.
• Great communication skills as you will be dealing with customers and store teams.
• Energy and drive to deliver fast, efficient service.
• A good eye for detail for administrative duties.

Responsibilities

• Supporting the Customer Service Supervisor in their duties and ensuring customer accounts are accurate and up to date.
• Providing fast, efficient service at receptions, pay points and checkouts.
• Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.

Skills

Lead from front

Communication skills

Energy and drive

Attention to detail

Job description

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses from locations across the country. This Ipswich role supports the Customer Service Supervisor to exceed customer expectations at all times and sits at the heart of our customer experience.

You may work on reception, settlement of invoices at pay points, and provide fast, courteous service on checkouts while collaborating with other store teams.