Community Host

Urbanbubble Ltd; Cardiff; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

Wellbeing hour

Annual leave

Pension scheme

Medical cover

Refer a friend

Volunteering day

Sick pay

Family leave

Cycle to work

Study support

Long service awards

Employee assistance

Job summary

Urbanbubble Ltd in Cardiff is seeking a Community Host to be the face of our Wood Street House development. The role is permanent, working 4 days on 4 days off with 12-hour shifts, including bank holidays and weekends, to deliver a welcoming, efficient resident experience.

You will handle enquiries, coordinate move-ins, renewals, and build strong relationships with residents and visitors, ensuring smooth daily operations and a high standard of service.

Qualifications

• Strong customer service and communication skills.
• Organised, detail-focused, and proactive.
• Confident working independently and handling issues calmly.
• IT literate (MS Office and systems).
• Committed to high standards and resident experience.
• Professional, enthusiastic, and results-driven.

Responsibilities

• Be the first point of contact for residents at the front desk, over email or phone.
• Maintain building safety and security through inspections and emergency procedures.
• Support viewings, applications, move-ins, renewals, and inventories.
• Log and manage maintenance requests and coordinate with contractors.
• Handle resident enquiries, complaints, and accounts; maintain records.
• Coordinate parcels, bookings, parking, and utilities; support resident events.

Skills

Customer service

Communication

IT literacy

Job description

We are looking for an amazing day Community Hostto join our friendly team at Wood Street House in Cardiff and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working 4 days on 4 days off, 12 hour shifts including bank holidays and weekends.

Hey there! Ready to make a difference?

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as a Community Host!

As Front of House, you’ll be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. You’ll be involved in everything from handling enquiries to making sure each day runs smoothly.

Here’s what you’ll be doing:

Be the go-to person:

You’ll be the first point of contact for our residents at the front desk, over email or via phone. Whether it be a question about our amenities or a maintenance request, you’ll be on hand to help!

Key Duties

• Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
• Maintain building safety and security through inspections and emergency procedures.
• Complete operational tasks to ensure compliance and support team KPIs.
• Support the resident journey to deliver an excellent living experience.

Leasing

• Respond to enquiries and support viewings and applications.
• Assist prospects through to move-in.
• Update listings and support marketing activity.
• Contribute to reporting and market insights.
• Ensure applications meet compliance requirements.
• Prepare apartments and coordinate cleaning/maintenance.
• Deliver smooth move-in and move-out experiences.
• Support renewals and complete inventory reports.
• Manage end-of-tenancy checks, damages, and deposits.

Resident & Building Services

• Handle resident enquiries, complaints, and accounts.
• Log and manage maintenance requests.
• Maintain accurate records and data systems.
• Manage parcels, keys, bookings, parking, and utilities.
• Support resident events and communications.
• Coordinate contractors and services access.
• Conduct inspections and report issues.

Building Patrols & Safety

• Perform regular safety and maintenance checks.
• Monitor CCTV and control site access.
• Manage visitors and report concerns.
• Follow emergency and continuity procedures.

Who You Are

• Strong customer service and communication skills.
• Organised, detail-focused, and proactive.
• Confident working independently and handling issues calmly.
• IT literate (MS Office and systems).
• Committed to high standards and resident experience.
• Professional, enthusiastic, and results-driven.

And here’s what we offer:

We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!

Here's a little glimpse into our bubble benefits

• Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
• Company pension scheme & medical Cover for your long-term health & to help plan for the future
• Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
• Enhanced sick pay & family leave to take care of yourself & your loved ones
• Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
• Cycle to work scheme to help you get to work in a healthier, greener way
• Study support to help you grow & reach your goals
• Long service awards to celebrate every milestone with us
• Employee assistance & counselling for those times when you need a little bit of extra support
• & the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you!

If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!