Community Host - Night

Urbanbubble Ltd; London Borough of Harrow; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Enhanced family leave policies

Cycle to work scheme

Season ticket loan

Pet lovers Friday

Enhanced sick pay

Cash plan

Study support

Birthday day off

House purchase day off

Résumé du poste

Urbanbubble Ltd in Harrow is seeking a customer-facing night porter/concierge to help residents feel at home and support a vibrant culture within the building. You will greet residents and visitors, handle enquiries, and coordinate access for services while keeping daily building operations smooth.

The role runs 8pm–8am on a 4-on, 4-off shift pattern, with responsibilities including parcel management, maintenance touchpoints, and ensuring a safe, welcoming environment for residents and their

Qualifications

• Experience in a customer-facing service role.

Responsabilités

• Meeting and greeting residents and visitors.
• Managing enquiries via phone, email and other channels.
• Key and parcel management.
• Rectify any unplanned cleaning emergencies and assist with minor maintenance issues.
• Coordinate access for services to the development.
• Record and respond to resident feedback.
• Manage bookings of meetings and event spaces for residents and external guests.
• Conduct daily building walks and monitor CCTV.

Connaissances

Night shift experience

Customer service

Communication skills

Attention to detail

IT skills

Outils

IT software and systems

Description du poste

You be required to undertake a basic DBS check for this role

The role:

You will act as a face of our co-living building based in Harrow, and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home, and with the rest of the team, help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we’re looking for candidates that genuinely enjoying meeting new people. This role is 8pm – 8am on a 4 on, 4 off shift pattern.

Duties will include:

• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV

The ideal candidate will have:

• Experience in a customer-facing service role, but front desk or concierge experience is not necessary
• Night shift experience (preferred)
• Exceptional customer service skills and a natural people person who can quickly build rapport
• High organised and ability to make decisions under pressure
• Excellent communication and listening skills
• High level of attention to detail
• Confident with IT software and systems

What do we offer?

• We offer amazing benefits such as, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

We’re not your usual property company. We’re the North West’s leading property managing agent.

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?

urbanbubblerequires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.