Front of House Assistant (Shop Lead)

North Devon District Council; Barnstaple; On-site; GBP 27,000 - 32,000; Part time

Job summary

North Devon District Council in Barnstaple is seeking a Part-time Front of House Assistant (Shop Lead) to ensure a high-quality visitor experience at the museum and to maximise income from trading activities.

The role includes duty management of front of house facilities, shop stock buying, sales reporting and maintaining presentation standards. You will work with staff and volunteers to drive customer satisfaction and safe operations.

Qualifications

• GCSEs including English and Maths or equivalent qualification
• Experience dealing with the public
• Retail experience with cash/credit handling
• Experience using EPOS for stock control
• Experience working with volunteers
• Good IT skills with MS Office including spreadsheets
• Local area knowledge
• Interest in museums/history/tourism
• Organisational, practical hands-on approach

Responsibilities

• Ensure quality visitor experience through smooth day-to-day Front of House and trading operations
• Maximise income from the Museum’s trading activities
• Duty management of all front of house facilities and activities
• Shop management including stock buying, sales reporting and presentation
• Support Front of House team including volunteers to maximise customer satisfaction and income
• Shop duties including buying and sales reporting
• Act as Front of House Duty Manager when Front of House Manager is absent
• Uphold health and safety in public areas
• Perform other duties as directed by the Front of House Manager

Skills

Public interaction

Customer service

IT literacy

Numeracy

Education

GCSEs including English and Maths

Tools

EPOS stock control

MS Office

Job description

• To ensure the quality of visitors’ experience of the museum through the smooth, efficient and effective running of the day to day Front of House and trading operations
• To maximise income from the Museum’s trading activities
• Duty management of all front of house facilities and activities
• Shop management, including selection and buying of stock, sales reporting and maintaining the highest standards of presentation, service and safety.
• A key part of the Front of House team of staff and volunteers which aims to maximise customer satisfaction and income from shop and tea-room
• Shop management, including buying and sales reporting
• Front of House Duty Manager in the absence of the Front of House Manager
• Health and safety in public areas
• Any other reasonable duties as directed by the Front of House Manager

Proud member of the Disability Confident employer scheme

Front of House Assistant (Shop Lead)

Company: North Devon District Council
Salary: £27,274 to £32,046 a year, pro rata
Hours: Part-time
Location: Barnstaple, EX31 3NP
Working pattern: On-site
Job type: Permanent
Posting date: 4 Nov 2026
Closing date: 20 Nov 2026

Summary

• To ensure the quality of visitors’ experience of the museum through the smooth, efficient and effective running of the day to day Front of House and trading operations
• To maximise income from the Museum’s trading activities
• Duty management of all front of house facilities and activities
• Shop management, including selection and buying of stock, sales reporting and maintaining the highest standards of presentation, service and safety.
• A key part of the Front of House team of staff and volunteers which aims to maximise customer satisfaction and income from shop and tea-room
• Shop management, including buying and sales reporting
• Front of House Duty Manager in the absence of the Front of House Manager
• Health and safety in public areas
• Any other reasonable duties as directed by the Front of House Manager

Essential requirements

• Educated to GCSE standard at Grade 4 or above including English and Maths or be able to demonstrate an equivalent relevant qualificationExperience
• Experience of dealing with the public
• Previous experience of working in retail, including cash and credit card handling
• Experince of working with EPOS for stock control
• Experience of working with volunteers
• Excellent IT skills, with confidence in Microsoft Office including spreadsheets
• Excellent level of numeracyKnowledge
• Good knowledge of the local area
• Proven interest in museums, local history and tourism
• Organisational skills & a practical hands-on approach

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.