Front of House Assistant (Shop Lead)

North Devon Council; Barnstaple; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Local Government Pension scheme

Generous annual leave

Job summary

The Museum of Barnstaple and North Devon is seeking a new member of our Front of House team to maximise customer satisfaction and income from the shop and tea-room. The post reports to the Front of House Manager and will take responsibility for shop management, including stock selection, buying and sales reporting.

They will also act as Front of House Duty Manager, supervising staff and volunteers in the manager's absence.

Qualifications

• The applicant should have strong customer service and retail experience.
• Flexibility and a commitment to excellent customer care are required.
• Experience in stock selection, buying and sales reporting is preferred.

Responsibilities

• Manage the Museum Shop including stock selection and buying.
• Prepare and present sales reporting to the Front of House Manager.
• Act as Front of House Duty Manager in the absence of the Front of House Manager.
• Oversee Front of House staff and volunteers and ensure excellent customer care.

Skills

Customer service

Retail experience

Flexibility

Stock management

Education

General education

Job description

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Job details

Contractual hours 22.12

Basis Part time

Package We offer a supportive environment in an organisation with flexible working hours, a Local Government Pension scheme and generous annual leave entitlement. We believe in valuing diversity and are committed to equal opportunities.

The Museum of Barnstaple and North Devon is a small multi-disciplinary museum which cares for over 75,000 items of archaeology, natural history, art and social history. We have a thriving tea room serving a hot and cold, morning and lunch timemenu.

We are currently looking for a new member of our Front of House team (staff and volunteers) to maximise customer satisfaction and income from shop and tea-room.

This post will report to the Front of House Manager and take responsibility for shop management, including stock selection, buying and sales reporting. They will also act as Front of House Duty Manager, managing Front of House staff and volunteers in the absence of the Front of House Manager.

We are looking for applicants with good customer service and retail experience who are excited about making the Museum Shop a retail destination.

Candidates must have a good general education and be able to demonstrate practical skills, flexibility and a commitment to excellent customer care.

Interview date: 1 December 2026

If you have not heard by the interview date, please assume that you have been unsuccessful on this occasion.