Front of House Assistant (Shop Lead)

North Devon Council; Barnstaple; On-site; GBP 27,000 - 32,000; Part time

Benefits offered by this job

Local Government Pension scheme

Generous annual leave

Job summary

North Devon Council is seeking a Front of House Assistant (Shop Lead) in Barnstaple to manage the museum shop and tea-room operations. The role covers stock selection, buying and sales reporting, and acting as Duty Manager when needed, with responsibility for staff and volunteers.

Applicants should have good customer service and retail experience and be able to demonstrate flexibility and practical skills. Interview date forthcoming.

Qualifications

• Good customer service and retail experience.
• Flexibility and commitment to excellent customer care.
• Demonstrate practical skills and reliability.

Responsibilities

• Oversee shop management, including stock selection, buying and sales reporting.
• Act as Front of House Duty Manager in the absence of the Front of House Manager.
• Manage Front of House staff and volunteers to maximise customer satisfaction.

Skills

Customer service

Retail experience

Stock management

Team leadership

Education

General education

Job description

Front of House Assistant (Shop Lead) Jobs in Barnstaple at North Devon Council

Salary £27,274 – £32,046 per annum, pro rata

Contractual hours 22.12

Basis Part time

Package We offer a supportive environment in an organisation with flexible working hours, a Local Government Pension scheme and generous annual leave entitlement. We believe in valuing diversity and are committed to equal opportunities.

Job category/type Property

Date posted 04/11/2026

Job reference REQ000438

Part time, permanent contract

22 hours 12 minutes (3 days) per week

including Saturdays and Bank Holidays

The Museum of Barnstaple and North Devon is a small multi-disciplinary museum which cares for over 75,000 items of archaeology, natural history, art and social history. We have a thriving tea room serving a hot and cold, morning and lunch time menu.

We are currently looking for a new member of our Front of House team (staff and volunteers) to maximise customer satisfaction and income from shop and tea-room.

This post will report to the Front of House Manager and take responsibility for shop management, including stock selection, buying and sales reporting. They will also act as Front of House Duty Manager, managing Front of House staff and volunteers in the absence of the Front of House Manager.

We are looking for applicants with good customer service and retail experience who are excited about making the Museum Shop a retail destination.

Candidates must have a good general education and be able to demonstrate practical skills, flexibility and a commitment to excellent customer care.

Interview date: 1 December 2026

If you have not heard by the interview date, please assume that you have been unsuccessful on this occasion.

Title: Front of House Assistant (Shop Lead)

Company: North Devon Council

Location: Barnstaple