Front of House Assistant

Bannatyne Group; Grimsby; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading health and wellness organization is seeking a Front of House Assistant to create lasting first impressions and ensure an exceptional guest experience. Located in Grimsby, this role offers 12 hours per week at a rate of £12.21 per hour. The ideal candidate will have strong interpersonal skills, a passion for wellness, and the ability to work flexible hours, including weekends. Perks include flexible scheduling, complimentary meals, and a gym membership.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave increases with tenure

Free gym membership

Discounted Spa Treatments - 30%

Discounted Meals and Beverages - 50% cafe/bar

Career & Personal Development training

Length of Service Awards

Staff Awards and Bonuses

Qualifications

• Proven experience in a receptionist or customer service role, ideally in hospitality.
• A genuine passion for health and wellness.
• Ability to work flexible hours including weekends.

Responsibilities

• Greet and welcome guests warmly.
• Manage spa bookings and reception efficiently.
• Promote spa services and manage guest inquiries.

Skills

Strong interpersonal and communications skills

Customer focused attitude

Organisational skills

Multitasking abilities

Tools

Booking systems

Basic computer skills

Job description

Job Summary

Job Title : Front of House Assistant

Hours : 12 hours per week

Rate of Pay : 12.21 per hour

Location : Humberston

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%.
• Discounted Spa Goods - 20%.
• ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

Typical Day

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

What we are looking for

Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. Excellent organisational skills and multitasking abilities. The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

Desirable qualifications

• Proven experience in a receptionist or customer service role, preferably in the hospitality industry.
• Proficient in using booking systems and basic computer skills.